Patient Services Administrator - Hybrid Impact

HCRG Care Group; Marshfield; Ibrido; GBP 25.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group pension

Free tea, coffee & milk at base

My Reward Hub discounts

Wage access to manage emergencies

Descrizione del lavoro

HCRG Care Group is seeking an Administrator to join the BSW SPA, delivering critical administrative support across community healthcare services. Based at Chippenham Community Hospital or Jenner House, you will manage appointments, handle patient inquiries, maintain records and assist clinicians and managers.

Hybrid working options are available. The role requires confident, empathetic communication and strong organisational skills, with a commitment to delivering service improvements and

Competenze

• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism and confidence.
• Strong organisational skills and attention to detail.
• Understanding of confidentiality and handling sensitive information.

Mansioni

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

Conoscenze

Administrative experience

Empathy & communication

Organisational skills

Confidentiality

Formazione

GCSE English & Maths

Strumenti

SystmOne or similar systems

Descrizione del lavoro

HCRG Care Group is seeking an Administrator to join the BSW SPA, delivering critical administrative support across community healthcare services. Based at Chippenham Community Hospital or Jenner House, you will manage appointments, handle patient inquiries, maintain records and assist clinicians and managers.

Hybrid working options are available. The role requires confident, empathetic communication and strong organisational skills, with a commitment to delivering service improvements and