Patient Access Administrator – Hybrid (Healthcare)

HCRG Care Group; Chippenham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free beverages

My Reward Hub discounts

Early wage access

Wellbeing support

Learning & development

Innovation funding

Job summary

HCRG Care Group is seeking an organised and proactive Administrator to join the BSW SPA team in Chippenham. You will manage appointments, handle patient enquiries and maintain records to support clinicians and managers, with hybrid working options available across Chippenham Community Hospital or Jenner House.

This role offers access to a group pension, wellbeing resources, learning opportunities, and discounts via My Reward Hub, supporting a rewarding career in community health services.

Qualifications

• Proven administrative experience in busy healthcare or community services.
• Strong organisational and multitasking abilities to support clinicians and managers.
• Excellent communication, empathy and professionalism in interactions.
• Ability to handle confidential information with discretion.
• Experience maintaining accurate records and using IT systems.

Responsibilities

• Coordinate appointments and manage referrals to ensure timely access to care.
• Act as a key contact for patients, carers and healthcare professionals.
• Maintain accurate records contributing to safe and effective care delivery.
• Support service improvements through efficient administration and attention to detail.
• Build positive relationships across teams and partner organisations.

Skills

Organisational skills

Empathy & communication

Attention to detail

IT literacy / software skills

Confidentiality

Team collaboration

Patient administration familiarity

SystmOne knowledge

Education

GCSE English & Maths

Tools

SystmOne

Job description

HCRG Care Group is seeking an organised and proactive Administrator to join the BSW SPA team in Chippenham. You will manage appointments, handle patient enquiries and maintain records to support clinicians and managers, with hybrid working options available across Chippenham Community Hospital or Jenner House.

This role offers access to a group pension, wellbeing resources, learning opportunities, and discounts via My Reward Hub, supporting a rewarding career in community health services.