Patient Services Administrator - Hybrid (Community Health)

NHS Jobs; Chippenham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Access to wages as you earn them

Wellbeing resources and career support

Learning Enterprise and development

Job summary

NHS Jobs in Chippenham is seeking a friendly, highly organised Administrator to join the BSW SPA team. You will provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, and maintaining accurate records.

Hybrid working is available. The role offers a salary of £24,853–£27,387 FTE with access to our group pension and wellbeing resources, plus ongoing professional development through eLearning and the Learning Enterprise.

Qualifications

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Understanding of confidentiality and handling sensitive information.

Responsibilities

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

Skills

Administrative experience

Empathy & communication

Strong organisation

Confidentiality

IT literacy

Education

GCSE English

GCSE Maths

Tools

SystmOne

Job description

NHS Jobs in Chippenham is seeking a friendly, highly organised Administrator to join the BSW SPA team. You will provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, and maintaining accurate records.

Hybrid working is available. The role offers a salary of £24,853–£27,387 FTE with access to our group pension and wellbeing resources, plus ongoing professional development through eLearning and the Learning Enterprise.