Patient Services Administrator - Hybrid, Community Health

HCRG Care Group; Chippenham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Employee discounts

Access to earned wages

Wellbeing support

Job summary

HCRG Care Group in Chippenham is seeking a friendly, highly organised Administrator to provide essential admin support across community healthcare services. You will manage appointments, handle patient enquiries and maintain records, while supporting clinicians and managers.

This is a 37.5 hour per week, full-time, permanent post with hybrid working. Join a patient-focused team and contribute to delivering high-quality care and improved outcomes.

Qualifications

• Proven administrative experience in a busy environment.
• Experience within healthcare, community services, or social care.
• GCSE English and Maths (or equivalent).

Responsibilities

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

Skills

Administrative experience

Empathy and communication

Strong organisational skills

Confidentiality

Team collaboration

Education

GCSE English and Maths (or equivalent)

Tools

SystmOne

Job description

HCRG Care Group in Chippenham is seeking a friendly, highly organised Administrator to provide essential admin support across community healthcare services. You will manage appointments, handle patient enquiries and maintain records, while supporting clinicians and managers.

This is a 37.5 hour per week, full-time, permanent post with hybrid working. Join a patient-focused team and contribute to delivering high-quality care and improved outcomes.