Patient Services Administrator | Flexible Part-Time Receptionist

PHL Group; Cambridge; Remote; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Bike2Work

Eye Tests

Assistance Helpline

Extra Mile Awards

Family Friendly Policy

Long Service Award

Menopause Support

Blue Light Card

Sick Pay

Professional Development

Savings & Loans

Job summary

PHL Group is seeking a friendly and reliable Receptionist to join East Barnwell Health Centre. As the first point of contact, you will warmly welcome patients, manage check-ins, and support the reception team to maintain efficient records and systems.

The role is 19.5 hours per week, with responsibilities spanning booking, sign-in, and administration, while demonstrating empathy and professionalism in dealings with patients and the multidisciplinary team.

Qualifications

• Relevant Reception / Customer Service or administration experience.
• Must be confident, multitask, work independently without supervision.
• Sensitivity and empathy with people from different backgrounds.
• Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team.
• Ability to use Microsoft office or other databases.
• Previous experience of Adastra would be desirable but not essential.

Responsibilities

• Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns.
• Book patients in on arrival.
• Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard.
• Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures.

Job description

PHL Group is seeking a friendly and reliable Receptionist to join East Barnwell Health Centre. As the first point of contact, you will warmly welcome patients, manage check-ins, and support the reception team to maintain efficient records and systems.

The role is 19.5 hours per week, with responsibilities spanning booking, sign-in, and administration, while demonstrating empathy and professionalism in dealings with patients and the multidisciplinary team.