Patient Services Administrator

PHL Group; Cambridge; Remote; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Bike2Work

Eye Tests

Assistance Helpline

Extra Mile Awards

Family Friendly Policy

Long Service Award

Menopause Support

Blue Light Card

Sick Pay

Professional Development

Savings & Loans

Job summary

PHL Group is seeking a friendly and reliable Receptionist to join East Barnwell Health Centre. As the first point of contact, you will warmly welcome patients, manage check-ins, and support the reception team to maintain efficient records and systems.

The role is 19.5 hours per week, with responsibilities spanning booking, sign-in, and administration, while demonstrating empathy and professionalism in dealings with patients and the multidisciplinary team.

Qualifications

• Relevant Reception / Customer Service or administration experience.
• Must be confident, multitask, work independently without supervision.
• Sensitivity and empathy with people from different backgrounds.
• Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team.
• Ability to use Microsoft office or other databases.
• Previous experience of Adastra would be desirable but not essential.

Responsibilities

• Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns.
• Book patients in on arrival.
• Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard.
• Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures.

Job description

Partnering Health Group (PHL) are looking for a Receptionist to work at East Barnwell Health Centre. We are an experienced integrated urgent healthcare organisation responsible for providing a variety of health care services.

As a key member of the team at PHL, your role is very important as the first point of contact for our patients. A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.

We are looking for a reliable, friendly and flexible person to join the team.

Hours – 19.5 per week

Receptionist Duties & Responsibilities:

• Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns
• Book patients in on arrival
• Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard
• Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures

Receptionist Skills and Experience:

• Relevant Reception / Customer Service or administration experience
• Must be confident, multitask, work independently without supervision
• Sensitivity and empathy with people from different backgrounds
• Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
• Ability to use Microsoft office or other databases
• Previous experience of Adastra would be desirable but not essential

As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.

PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted and healthcare organisation. The Ministry of Defence has recognised PHL Group with a bronze award for our work with service leavers and the Armed Forces Corporate Covenant.

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. 'Extra Mile' Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount - Blue Light Card. Staff are eligible for Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.