Patient Services Administrator - Flexible Hours & Support

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Wolverhampton NHS Trust in Wolverhampton is seeking dedicated administrators to support day-to-day running of the PCN practices and provide friendly, efficient patient support both in person and on the phone.

You will assist with directing patients to the right services, perform general admin duties, and support clinical staff to maintain smooth operations across sites. A positive, collaborative approach is essential.

Qualifications

• Previous reception experience/office based role is essential.
• Excellent communication and interpersonal skills.
• Able to work under pressure and as part of a team.

Responsibilities

• Provide comprehensive reception and administrative support to the practice.
• Direct patients to appropriate services and healthcare professionals.
• Assist clinical staff and maintain efficient administrative systems.
• Handle telephone inquiries with courtesy and efficiency.

Skills

Reception experience

Empathetic manner

Excellent communication skills

Basic IT packages

Tools

Basic IT packages

Job description

Royal Wolverhampton NHS Trust in Wolverhampton is seeking dedicated administrators to support day-to-day running of the PCN practices and provide friendly, efficient patient support both in person and on the phone.

You will assist with directing patients to the right services, perform general admin duties, and support clinical staff to maintain smooth operations across sites. A positive, collaborative approach is essential.