Patient Care Call Coordinator (24/7)

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Royal Wolverhampton NHS Trust in Wolverhampton is seeking a Call Operator for the 24/7 Single Point of Access Hub. You will be the first point of contact for Hospitals, GP Practices, healthcare professionals, patients and relatives, providing a professional, confidential service and liaising with clinical staff.

The role requires excellent communication, attention to detail, and proficiency with Windows and Microsoft Office.

Qualifications

• Excellent communication skills with patients, relatives and staff.
• Strong attention to detail and data accuracy.
• Experience using Windows and Microsoft Office software.

Responsibilities

• Provide a professional, efficient, and confidential service.
• Liaise with clinical staff by phone, in person, and in writing.
• Maintain accurate electronic records with high data standards.
• Work flexibly as part of a team to meet patient and referrer needs.
• Respond to incoming calls promptly and triage enquiries.
• Prepare and circulate daily schedules and ad hoc reports.

Skills

Communication

Attention to detail

Multitasking

Tools

Windows OS

Microsoft Office

Job description

The Royal Wolverhampton NHS Trust in Wolverhampton is seeking a Call Operator for the 24/7 Single Point of Access Hub. You will be the first point of contact for Hospitals, GP Practices, healthcare professionals, patients and relatives, providing a professional, confidential service and liaising with clinical staff.

The role requires excellent communication, attention to detail, and proficiency with Windows and Microsoft Office.