Patient Services Administrator — Flexible Hours & Meaningful Care

Northern Care Alliance NHS Foundation Trust; Oldham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

Annual leave allowance

Job summary

Northern Care Alliance NHS Foundation Trust in Oldham is recruiting a full-time Band 3 Customer Service Administrator to join Royton Health and Wellbeing Centre. You will deliver high-quality administrative support for patients and partners across the Oldham locality, managing referrals, bookings, and waiting lists.

The role is based in our Customer Service Call Centre, with cross-cover duties to ensure a consistent service and adherence to waiting time targets.

Qualifications

• Experience handling referrals, bookings and waiting lists.
• Ability to exchange information clearly with patients and partners.
• Proven tact and empathy when dealing with sensitive information.

Responsibilities

• Provide administrative service for referrals, booking management and waiting list maintenance across Oldham locality.
• Answer and direct customers in a consistent, timely manner in line with organisational policy.
• Manage electronic patient data and maintain competencies with new systems.
• Cover a range of shifts including early, late and weekends to support service needs.
• Support clinical triage by ensuring referrals are processed and available for review.

Skills

Customer service

Administrative duties

Tools

Electronic systems

Job description

Northern Care Alliance NHS Foundation Trust in Oldham is recruiting a full-time Band 3 Customer Service Administrator to join Royton Health and Wellbeing Centre. You will deliver high-quality administrative support for patients and partners across the Oldham locality, managing referrals, bookings, and waiting lists.

The role is based in our Customer Service Call Centre, with cross-cover duties to ensure a consistent service and adherence to waiting time targets.