Patient Experience & Engagement Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Experience Administrator to provide administrative support across the Patient Experience portfolio, including PALS, complaints, patient engagement, volunteering and governance activities, ensuring efficient delivery of services and a positive patient experience.

The role covers supporting the Patient Experience team, coordinating correspondence, arranging meetings, maintaining records, and assisting with reports

Responsibilities

• Provide comprehensive administrative support across the Patient Experience and Engagement portfolio.
• Support the Patient Experience Lead, Deputy Lead and wider team with administrative tasks and service priorities.
• Manage correspondence, emails, telephone enquiries and routine communications, redirecting matters as appropriate.
• Arrange meetings, prepare agendas, distribute papers, take minutes and monitor actions.
• Maintain accurate electronic and paper records, databases and filing systems.
• Assist with the preparation of reports, presentations and other documentation.
• Provide administrative support for complaints, PALS, patient engagement activities, volunteer services, committees, chaplaincy and other patient experience functions as required.
• Input, maintain and retrieve information from departmental systems and spreadsheets, ensuring accuracy and confidentiality.
• Support the organisation of events, meetings, patient engagement activities and volunteer-related initiatives.
• Work flexibly across the Patient Experience and Engagement portfolio to meet changing service needs and priorities.
• Liaise professionally with patients, carers, volunteers, staff and external stakeholders.
• Ensure compliance with Trust policies, information governance requirements and data protection legislation.
• Undertake any other duties commensurate with the grade of the post.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Experience Administrator to provide administrative support across the Patient Experience portfolio, including PALS, complaints, patient engagement, volunteering and governance activities, ensuring efficient delivery of services and a positive patient experience.

The role covers supporting the Patient Experience team, coordinating correspondence, arranging meetings, maintaining records, and assisting with reports