Patient Access Specialist — Frontline Care

Chelwest; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a motivated Patient Administrator to join our busy West Middlesex site call centre. You will provide friendly, professional customer service to patients and visitors, handle phone enquiries and support the appointment process.

The role requires good communication, organisation and the ability to work as part of a team. Previous experience in administration or healthcare is preferred, and familiarity with PAS systems is helpful.

Qualifications

• Experience in an administrative capacity.
• Proven experience of dealing with complex telephone calls.
• Experience working as part of a team.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a customer focused service dealing with patients or visitors efficiently and courteously.
• Support delivery of high quality healthcare service with strong administrative support.
• Handle queries from patients and relatives with confidentiality and sensitivity; refer clinical queries as needed.
• Interact with patients and relatives in distress in a caring manner.
• Take and relay telephone enquiries and messages; prioritise information dissemination.

Skills

Communication

Telephone skills

Teamwork

Organization

Empathy

Education

GCSE English and Maths

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a motivated Patient Administrator to join our busy West Middlesex site call centre. You will provide friendly, professional customer service to patients and visitors, handle phone enquiries and support the appointment process.

The role requires good communication, organisation and the ability to work as part of a team. Previous experience in administration or healthcare is preferred, and familiarity with PAS systems is helpful.