Patient Services Administrator

Kent PLC; Dartford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust in Dartford seeks a organised Administrator to support clinical staff and keep daily operations running smoothly. You will manage patient bookings, handle enquiries with warmth and professionalism, and assist with dictation-driven document preparation in a busy setting.

Key tasks include coordinating appointments, liaising across teams, and handling essential admin duties while upholding information governance and confidentiality.

Qualifications

• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Experience with audio typing or digital dictation is desirable.
• Strong attention to detail and ability to remain calm under pressure.
• Collaborative, patient-focused approach to daily tasks.

Responsibilities

• Provide a warm, confident first point of contact for patients, handling bookings and inquiries.
• Prepare and dictate a wide range of correspondence and documents from dictation or notes.
• Coordinate appointments and internal meetings, recording accurate minutes.
• Liaise across internal teams to support smooth information flow.
• Handle general admin tasks including printing, photocopying, laminating, and filing.
• Process confidential patient and clinical information with discretion and quality standards.

Skills

Microsoft Office

Audio typing

Attention to detail

Team collaboration

Job description

Kent and Medway Mental Health NHS Trust in Dartford seeks a organised Administrator to support clinical staff and keep daily operations running smoothly. You will manage patient bookings, handle enquiries with warmth and professionalism, and assist with dictation-driven document preparation in a busy setting.

Key tasks include coordinating appointments, liaising across teams, and handling essential admin duties while upholding information governance and confidentiality.