Patient Services Administrator

Corsham Science; Corsham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Company pension

Free breakfast

Holidays

Life assurance

Cycle to work scheme

Virtual GP Service

Learning and development

Job summary

Pharmaxo Healthcare in the UK is seeking an organised administrative coordinator to support our clinical homecare and pharmacy services. You will act as the first point of contact for patients, schedule deliveries and nurse visits, and manage confidential patient information with care.

You will help route inquiries to the right teams, coordinate prescription logistics and maintain accurate records, contributing to safe, timely care across community settings.

Qualifications

• You must be computer literate and able to follow procedures.
• Excellent communication skills and attention to detail.
• Commitment to data protection and patient confidentiality.

Responsibilities

• Be the first point of contact for patients, scheduling deliveries and nurse visits with empathy and efficiency.
• Maintain meticulous records and handle sensitive patient data with confidentiality.
• Navigate patient queries and healthcare professional inquiries, connecting them with the right department.
• Manage prescription logistics to ensure timely delivery of medications.

Skills

Excellent communication

Attention to detail

Data protection

Time management

Computer literacy

Job description

At Pharmaxo Healthcare, we deliver high‑quality clinical homecare and specialist pharmacy services across the UK. Working with the NHS, pharmaceutical partners, private providers and self‑funding patients, we bring high‑tech treatments directly into people’s homes and community settings, offering the same standard of care they would expect in hospital, delivered with compassion and expertise.

For more than 10 years, our nurses have provided homecare and, more recently, clinic‑based treatments on behalf of the NHS. This service is helping patients receive life‑changing care closer to their loved ones, in the comfort and familiarity of their own communities.

Every visit, every treatment and every conversation supports someone through a challenging moment in their health journey. Here, patients always come first and your work has real purpose every day.

Our Values

We are part of the wider Icon Group family, united by values that guide how we work and how we care:

Connect: We build meaningful relationships with patients, partners and each other.

Energy: We bring positivity, passion and commitment to every moment of care.

Innovate: We look for better ways to deliver safe, effective and personalised services.

Nurture: We support growth, wellbeing and development across our teams.

On‑purpose: We act with intention, integrity and a shared mission to improve lives.

These values define our culture and they are reflected in the way we care, collaborate and build our future together:

Purpose every day

Your work directly supports patients through life‑changing treatment. Whether you are delivering care in the home, coordinating services or supporting clinical teams - what you do truly matters.

About the Role

As a pivotal part of our team, you will:

• Be the first point of contact for our patients, scheduling deliveries and nurse visits with empathy and efficiency.
• Maintain meticulous records and handle sensitive patient data with the utmost confidentiality.
• Navigate patient queries and healthcare professional inquiries, connecting them with the right department seamlessly.
• Play a crucial role in managing prescription logistics, ensuring patients receive their medications accurately and promptly.

Who we’re looking for

We believe in nurturing talent and are keen on individuals who bring:

• Exceptional communication skills and a keen eye for detail.
• A strong ethical foundation with unwavering commitment to data protection and patient confidentiality.
• The ability to manage time effectively, with proficiency in computer use and adherence to procedures.
• Self‑motivation and a desire to contribute positively to patient experiences, learn new skills and take on new challenges.
• People with bright ideas who can help us improve our service.

This role is more than a job; it’s a chance to make a tangible difference in people’s lives while growing professionally in a supportive and dynamic environment. If you’re looking for a role that combines passion, purpose, and progress, look no further.

We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact [e-mail] and we will be happy to support you through the process.

Updates relating to your application will be sent to your registered email address. If you have not received these communications, please check your junk or spam folder.

Company pension

If you contribute 6% the company contribute 8%

Free breakfast

Every morning, and healthy snacks throughout the day

Holidays

25 days holiday, plus bank holidays per year

Life assurance

Pays out a tax‑free sum if the worst should happen

Cycle to work scheme

Save between 26-40% on a bike and accessories

Virtual GP Service

You and your family will have 24/7 unlimited access to a GP

Help for you and your family with all wellbeing issues

Learning and development

Access role‑specific training, management development and leadership programmes to help you grow with confidence

Join us and build a career where your work has purpose and your future has opportunity.

You must be computer literate and have excellent communication skills. Have the ability to follow processes and procedures.