Patient Services & Administrative Officer

MPA Recruitment; Newtownards; On-site; GBP 18,000 - 24,000; Full time

Job summary

MPA Recruitment is seeking an Administrative & Clerical Officer to provide comprehensive administrative support across Trust services. You will manage workload, meet deadlines, respond to patient and staff queries with professionalism and empathy.

The post holder will liaise with clinical and administrative colleagues to ensure a patient-focused, adaptable service is delivered, with duties including data entry, appointment bookings, word processing, and filing.

Qualifications

• 4 GCSEs A–C including English Language + 1 year admin/clerical experience.
• NVQ Level 2 in Administration + 1 year admin/clerical experience.
• 2 years admin/clerical experience + 1 year word processing experience.

Responsibilities

• Input and extract patient data using electronic systems.
• Manage appointment and admission bookings, adhering to clinical priorities.
• Word processing and document production.
• Updating Information system and waiting list.
• Action work queues and ensure data accuracy.
• Maintain both manual and electronic filing systems.
• Cover reception duties as needed.
• Handle enquiries and provide advice within established protocols.
• Prioritise workload, manage diaries, and handle correspondence efficiently.
• Communicate effectively.
• Allocate work and supervise junior staff when necessary.
• Undertake general office tasks (e.g. photocopying, scanning, sorting mail).

Skills

Teamwork

Initiative

Decision making

Organisation

Time-management

Empathetic communication

Attention to detail

Education

4 GCSEs A–C (including English Language)

NVQ Level 2 in Administration

2 years admin/clerical experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

MPA Recruitment is seeking an Administrative & Clerical Officer to provide comprehensive administrative support across Trust services. You will manage workload, meet deadlines, respond to patient and staff queries with professionalism and empathy.

The post holder will liaise with clinical and administrative colleagues to ensure a patient-focused, adaptable service is delivered, with duties including data entry, appointment bookings, word processing, and filing.