Patient Services Administrator & Call Handler

Cambridgeshire and Peterborough NHS Foundation Trust; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 23,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an efficient administrative assistant to provide telephone and receptionist duties, word processing, and data entry within a busy office environment.

The role covers handling calls from healthcare professionals and patients, maintaining records in electronic systems, and supporting a multi-disciplinary team. Travel across Cambridgeshire and Peterborough may be required.

Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.

Responsibilities

• Word processing of all forms of correspondence, reports and summaries.
• Answer all telephone calls within the defined timeframe.
• Use effective telephone techniques with healthcare professionals, patients, and other agencies.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Operate within Trust Information Governance and Information Security policies.
• Provide operational support to colleagues and supervise Band 2 administration staff as directed by Line Manager.
• Deal with staff and service user requests as part of a cash office function.
• Inputting and updating service user information on computerised systems and create service user notes.
• Maintain filing in paper and electronic records and ensure timely tracking of notes.
• Ensure good customer service with a professional telephone service and accurate messages.

Skills

Customer service

Typing 50 wpm

MS Office

Education

GCE/GCSE standard

RSA stage II/NVQ Level 2 in Administration

Tools

Word processor

Job description

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an efficient administrative assistant to provide telephone and receptionist duties, word processing, and data entry within a busy office environment.

The role covers handling calls from healthcare professionals and patients, maintaining records in electronic systems, and supporting a multi-disciplinary team. Travel across Cambridgeshire and Peterborough may be required.