Clinical Admin & Records Officer

CNTW Community Interest Company; Carleton; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Administration Officer role is based at Carleton Clinic, Carlisle, within the North Cumbria Inpatient Services. You will join an admin team supporting multidisciplinary clinical staff, handling electronic patient records, diary management, typing letters and reports, minute taking, and live typing with screen sharing.

The post is full-time, 37.5 hours weekly, Monday to Friday 9am–5pm. You should have strong MS Office skills, customer care, and confidentiality.

Qualifications

• Word-processing skills at Level 3 (OCR/RSA or equivalent).
• Audio Typing qualification or demonstrable experience.
• General level of education to O-Level/GCSE or equivalent.
• NVQ Level 3 Level 3 in Customer Care (or equivalent).
• Knowledge of NHS policies and procedures.
• Experience using Microsoft Word, Outlook and Excel.

Responsibilities

• Processing admin support to the service and related duties.
• Maintaining an electronic patient record system (RiO) and spreadsheets.
• Diary management and typing letters/reports.
• Electronic minute taking with live typing and screen sharing.
• Handling general office duties and confidentiality in all tasks.
• Supporting reception areas when needed and adapting to ward Coverage.
• Providing a high quality administrative service as directed by Administration Manager.
• Participating in required training for safeguarding and related policies.

Skills

Excellent communication

Minute taking

Organisational skills

Shorthand skills

Education

Word-processing Level 3 (OCR/RSA)

Audio Typing qualification

O-Level/GCSE or equivalent

NVQ Level 3 in Customer Care

Tools

Microsoft Word

Outlook

Excel

RiO

Stock ordering systems

Petty cash systems

Medical records filing systems

Screen sharing

Job description

The Administration Officer role is based at Carleton Clinic, Carlisle, within the North Cumbria Inpatient Services. You will join an admin team supporting multidisciplinary clinical staff, handling electronic patient records, diary management, typing letters and reports, minute taking, and live typing with screen sharing.

The post is full-time, 37.5 hours weekly, Monday to Friday 9am–5pm. You should have strong MS Office skills, customer care, and confidentiality.