Patient Services Admin - Part-Time with Flexible Hours

East of England Community Health and Care NHS Trust (Cambridgeshire); Bedford, Dunstable; On-site; GBP 23,000 - 28,000; Full time

Job summary

East of England Community Health and Care NHS Trust (Cambridgeshire) invites applications for an Administration Assistant (Band 2). The role provides call taking, reception and appointment bookings for iCaSH services across Bedford, mainly at Kings Brook, Bedford, with 30 hours per week across four days.

You will maintain patient demographics, process appointments and support clinical teams. Pro-rata salary is £25,272 per annum with flexible working options where possible.

Qualifications

• Understand working with vulnerable people.
• Excellent organisational skills and ability to prioritise and plan ahead.
• Working with sensitive information and protecting confidentiality.
• Knowledge of the application of administrative systems and programmes in healthcare.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring all enquiries are dealt with in a welcoming, friendly and professional manner.
• Facilitate communication with patients booking of appointments for clinics via telephone, online booking, direct messaging and chat functions.
• Update and process patient demographics on the clinical system and associated booking/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with policy.
• Respond to routine enquiries and requests for information and pass to relevant colleagues as appropriate.

Skills

Vulnerable people experience

Organisational skills

Confidential information handling

Healthcare admin systems

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

East of England Community Health and Care NHS Trust (Cambridgeshire) invites applications for an Administration Assistant (Band 2). The role provides call taking, reception and appointment bookings for iCaSH services across Bedford, mainly at Kings Brook, Bedford, with 30 hours per week across four days.

You will maintain patient demographics, process appointments and support clinical teams. Pro-rata salary is £25,272 per annum with flexible working options where possible.