Administration Assistant

Cambridgeshire Community Services NHS Trust; Cambridgeshire and Peterborough; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

No perks listed

Job summary

Cambridgeshire Community Services NHS Trust is seeking an Administration Assistant to support the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford with coverage at Grove View, Dunstable as required.

You will act as the first point of contact for patients and visitors, handling enquiries, booking appointments, updating records and providing general admin support to clinical and non-clinical teams.

Qualifications

• Experience in front-of-house administration in a healthcare setting.
• Excellent communication and organisational skills.
• Ability to handle sensitive information following policies.

Responsibilities

• Provide call taking, reception and front of house duties.
• Book patient appointments and maintain clinic schedules.
• Update patient demographics and maintain records.
• Handle mail distribution as required and support general admin tasks.

Skills

Reception

Appointment booking

Call taking

Customer service

Job description

An exciting opportunity has arisen for an enthusiastic and committed Administration Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford but with the expectation to provide cover at Grove View, Dunstable if required.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

We have 1 position available: 30 hours per week., Monday to Friday (working 4 days with 1 NWD per week) with shifts of 8:45 - 16:45 / 9:00 - 17:00 or 12.00-20.00. Saturday on rotation 09:00-13:00 with half day off in that week. Half day off per week which may vary due to staffing and clinic needs.

"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 1st October, 2026".

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

For further details / informal visits contact: Name: Tracey Garratt Job title: Service Support Lead Email address: [e-mail] Telephone number: 07817622100