Patient Services Admin & Front Desk Assistant

East of England Community Health and Care NHS Trust; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 23,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an Administration Assistant to support the iCaSH service across Bedfordshire. The main base is Kings Brook, Bedford, with possible coverage at Grove View, Dunstable.

You will provide call taking, reception, front-of-house, and appointment booking for patients and assist with additional administration tasks for clinical and non-clinical teams.

Qualifications

• Experience in reception and front-of-house duties.
• Experience handling patient bookings and enquiries.
• Ability to maintain accurate manual and electronic records.

Responsibilities

• Provide call taking, reception and front-of-house support for iCaSH.
• Process appointment bookings for clinics and liaise with clinical/non-clinical teams.
• Update patient demographics and maintain records per policy.
• Sort, distribute and dispatch mail; support clerical tasks as required.
• Handle routine enquiries and respond promptly and professionally.

Skills

Call taking

Reception

Appointment booking

Front of house

Administrative support

Job description

East of England Community Health and Care NHS Trust is seeking an Administration Assistant to support the iCaSH service across Bedfordshire. The main base is Kings Brook, Bedford, with possible coverage at Grove View, Dunstable.

You will provide call taking, reception, front-of-house, and appointment booking for patients and assist with additional administration tasks for clinical and non-clinical teams.