Part-Time NHS Admin Assistant – Front Desk & Booking

East of England Community Health and Care NHS Trust (Cambridgeshire); Milton Keynes; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Job summary

East of England Community Health and Care NHS Trust (Cambridgeshire) is seeking a Part Time Administration Assistant (Band 2) in Milton Keynes. The role delivers patient-facing administration across iCaSH services, with duties including reception, call handling and appointment bookings.

The post is 18.5 hours per week on a fixed-term basis for 12 months, offering flexible working patterns and a pro-rata salary in the NHS framework.

Qualifications

• Educated to GCSE level English and Maths or equivalent.
• Experience of working with databases.
• Proven experience of using Microsoft Office.
• Competent operator of computers and software.
• Experience in NHS or clinical setting.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly prioritising as required dependant on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Skills

Organisational skills

Telephone communication

Front of house

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

East of England Community Health and Care NHS Trust (Cambridgeshire) is seeking a Part Time Administration Assistant (Band 2) in Milton Keynes. The role delivers patient-facing administration across iCaSH services, with duties including reception, call handling and appointment bookings.

The post is 18.5 hours per week on a fixed-term basis for 12 months, offering flexible working patterns and a pro-rata salary in the NHS framework.