Milton Keynes Part-Time Patient Services & Admin Assistant

Cambridgeshire Community Services NHS Trust; Milton; On-site; GBP 10,000 - 13,000; Part time

Job summary

East of England Community Health and Care NHS Trust is recruiting a Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to support the iCaSH service across Milton Keynes. Your main base will be 624 South Fifth Street.

You will provide call taker, reception, front of house and appointment booking services for patients, along with additional administrative support to clinical and non-clinical teams.

Qualifications

• Experience in reception or admin support preferred.
• Excellent communication and organisational skills.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring enquiries are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly prioritising as required dependant on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via relevant contact methods, e.g. telephone, online booking, direct messaging and chat functions, using the clinical system and local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection.

Job description

East of England Community Health and Care NHS Trust is recruiting a Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to support the iCaSH service across Milton Keynes. Your main base will be 624 South Fifth Street.

You will provide call taker, reception, front of house and appointment booking services for patients, along with additional administrative support to clinical and non-clinical teams.