Part Time Administration Assistant

Cambridgeshire Community Services NHS Trust; Milton; On-site; GBP 10,000 - 13,000; Part time

Job summary

East of England Community Health and Care NHS Trust is recruiting a Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to support the iCaSH service across Milton Keynes. Your main base will be 624 South Fifth Street.

You will provide call taker, reception, front of house and appointment booking services for patients, along with additional administrative support to clinical and non-clinical teams.

Qualifications

• Experience in reception or admin support preferred.
• Excellent communication and organisational skills.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring enquiries are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly prioritising as required dependant on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via relevant contact methods, e.g. telephone, online booking, direct messaging and chat functions, using the clinical system and local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection.

Job description

An exciting opportunity has arisen for an enthusiastic and committed Part Time Administration Assistant (18.5 hours Fixed Term 12 months) to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Milton Keynes. Your main base will be 624 South Fifth Street.

To provide call taker, reception, front of house, appointment booking for patients and additional administration support function to the iCaSH service clinical and non-clinical teams.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

18.5 hours per week, Monday 0900-1400 / Tuesday 0900-1400 / Wednesday 1630-20.00 Thursday 0900-1400 and Saturday on rotation 0900-1300 with half day off in that week.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026.

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Responsibilities

• Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

For further details / informal visits contact: Name: Sarah Clapp Job title: Service Support Lead Email address: [e-mail] Telephone number: 0300 300 3030