PATIENT SERVICE REPRESENTATIVE

State of Franklin Healthcare Associates; Abingdon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider in Abingdon is looking for a Patient Service Representative to assist with patient intake and appointment scheduling. The position involves updating records, handling inquiries, and ensuring a smooth registration process. Ideal candidates possess strong communication skills and a high school diploma, with a background in customer service or medical settings preferred.

Benefits

Life and accidental death insurance

Long-term disability insurance

Employee stock ownership plan

401(k) with company contributions

Vacation, personal, sick, and holiday time off

Tuition assistance programs

Qualifications

• Knowledge of grammar, punctuation, and sentence structure is required.
• Previous experience in a medical office or customer service position is desirable.

Responsibilities

• Review demographics, insurance, and provider information.
• Instruct new patients to complete required paperwork.
• Obtain copies of patient insurance cards and driver’s licenses.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or equivalent

Job description

Join to apply for the PATIENT SERVICE REPRESENTATIVE role at State of Franklin Healthcare Associates.

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members, headquartered in Johnson City, TN, with 35 locations across upper East Tennessee & Southwest Virginia. Our mission is to improve the health and well-being of our patients and team members.

Primary Responsibilities:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver’s license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule or reschedule patient appointments.
• Collect payment and note on the patient encounter form.
• Route telephone calls and record or deliver messages accordingly.

Requirements: High school diploma or equivalent. Knowledge of grammar, punctuation, and sentence structure is required.

Experience: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT, and HCPCS coding, is preferred.

What We Offer: We provide a comprehensive and competitive total compensation package, including:

• Company-provided life and accidental death & dismemberment insurance.
• Company-provided long-term disability insurance.
• Employee stock ownership plan.
• 401(k) with company contributions.
• Voluntary medical, dental, vision, and additional life insurance options.
• Company match in health savings account plans (restrictions apply).
• Vacation, personal, sick, and holiday time off.
• Team member perks and discounts.
• Tuition assistance programs.
• And more!

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Medical Practices

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