Customer Service Representative

Www.kitepackaging.co.uk; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading packaging distributor in the UK seeks a Customer Service Representative for its Coventry team. The role requires strong communication and organizational skills to manage inbound customer inquiries while providing excellent service. The company offers a competitive salary, a bonus scheme after probation, and a supportive work environment with opportunities for personal development and employee ownership.

Benefits

Entry into the team bonus scheme after 6 months

22 days annual holiday increasing to 25

Life insurance and pension options

Healthcare scheme after 6 months

Opportunity to become a shareholder after 6 months

Qualifications

• At least 2 years’ experience in an office-based customer service role.
• Ability to handle a high level of calls and queries.

Responsibilities

• Handle inbound enquiries via phone, email, and live chat regarding deliveries and orders.
• Ensure a professional and effective response to customer queries.

Skills

Clear and Professional telephone manner

Excellent listening and problem solving skills

Strong administration and organisational skills

Strong attention to detail

Excellent delivery focus under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

VACANCY: Customer Service Representative - Coventry

Location: Coventry

Kite Packaging have a brilliant opportunity for a Customer Service Representative to join their Customer Service team in Coventry. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

www.kitepackaging.co.uk is the Ecommerce website for Kite Packaging – a major national distributor of packaging products via a carrier network. Due to the number of orders / items we currently despatch on a daily basis, we are taking a lot of inbound enquiries via the phone, email and live chat in reference to deliveries, orders and general queries.

Key Skills and Operational Requirements:

The successful candidate will have at least have 2 years’ experience in an office-based customer service role.

The successful candidate will also have the following skills:

• Clear and Professional telephone manner
• Experience of dealing and handling a high level of calls and queries
• Possess excellent listening and problem solving skills
• Strong administration and organisational skills
• Strong attention to detail
• Excellent delivery focus under pressure and used to working to deadlines
• Comfortable working with different systems and juggling multiple tasks
• Experience in Microsoft Word, Excel and Outlook
• Willing to go the extra mile

What you'll get:

• Excellent competitive salary
• Entry into the team bonus scheme upon completion of 6 months probation
• Good work life balance - 08:30am-17:30pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays
• After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
• The option to become a shareholder in the business after 6 months employment