Patient Reservations Coordinator

KIMS Hospital Ltd; Maidstone; Sur place; GBP 22 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

33 days annual leave

Free secure staff parking

Pension scheme

Private health insurance

Life assurance

Up to 40% off services

Employee Assistance Programme

Retail discounts and cashback

Discounted gym membership

Annual flu vaccination

Free eye test

Résumé du poste

KIMS Hospital Ltd in Maidstone is seeking a Reservations Administrator to join the Reservations Team. You will be the first point of contact for patients, medical secretaries, consultants, and private insurers, coordinating bookings for inpatients, outpatients, and imaging services.

You will manage bookings via phone, email, and post, provide clear pre-appointment instructions, and help maintain smooth clinical operations with a patient-first approach and meticulous attention to detail.

Qualifications

• General education level equivalent to 3–5 GCSEs at grade C or above.
• Proficient IT skills including Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a reception or administrative role with a customer/client focus.

Responsabilités

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring patient experience and well-being are at the centre of all booking activity.

Connaissances

Excellent communication

Interpersonal skills

Organisational skills

Prioritise workload

Customer service

Formation

GCSEs (3–5)

Outils

Microsoft Word

Microsoft Excel

Description du poste

KIMS Hospital Ltd in Maidstone is seeking a Reservations Administrator to join the Reservations Team. You will be the first point of contact for patients, medical secretaries, consultants, and private insurers, coordinating bookings for inpatients, outpatients, and imaging services.

You will manage bookings via phone, email, and post, provide clear pre-appointment instructions, and help maintain smooth clinical operations with a patient-first approach and meticulous attention to detail.