Reservations Administrator

KIMS Hospital; Maidstone; Sur place; GBP 22 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

33 days annual leave

Free secure staff parking

Pension scheme

Private health insurance

Life assurance

Up to 40% off services

Employee Assistance Programme

Retail discounts and cashback

Discounted gym membership

Annual flu vaccination

Free eye test

Résumé du poste

KIMS Hospital Ltd in Maidstone is seeking a Reservations Administrator to join the Reservations Team. You will be the first point of contact for patients, medical secretaries, consultants, and private insurers, coordinating bookings for inpatients, outpatients, and imaging services.

You will manage bookings via phone, email, and post, provide clear pre-appointment instructions, and help maintain smooth clinical operations with a patient-first approach and meticulous attention to detail.

Qualifications

• General education level equivalent to 3–5 GCSEs at grade C or above.
• Proficient IT skills including Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a reception or administrative role with a customer/client focus.

Responsabilités

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring patient experience and well-being are at the centre of all booking activity.

Connaissances

Excellent communication

Interpersonal skills

Organisational skills

Prioritise workload

Customer service

Formation

GCSEs (3–5)

Outils

Microsoft Word

Microsoft Excel

Description du poste

Location: KIMS Hospital, Maidstone

Job Type: Permanent, 37.5 hours per week

Salary: £24,784.50 per annum

Shifts: 8 hour shifts between the hours of 08:00 – 20:00 Monday to Friday and 1 Saturday in four 08:00 – 16:00 on a rota basis.

Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Reservations Administrator to join our Reservations Team.

You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.

We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.

Key Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Essential Criteria

Who We Are Looking For

• A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a similar customer/client-centric Reception or administrative role.

Desirable Criteria

• Medical typing or medical secretarial skills.
• Experience with Radiology patient information and booking systems.
• Previous experience working in a Private Healthcare environment.

Why Work at KIMS Hospital?

Benefits

At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:

• Competitive salary
• 33 days annual leave (including bank holidays) plus extra time off for your birthday
• Free secure staff parking
• Pension scheme
• Private health insurance
• Life assurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Programme
• Retail discounts and cashback
• Discounted gym membership
• Annual flu vaccination
• Free eye test

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.

All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate. For more information about DBS checks, please visit: https://www.gov.uk/disclosure-barring-service-check