Patient Referral Centre Coordinator – NHS

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

West Suffolk NHS Foundation Trust is recruiting for a PRMC Co-Ordinator in the Patient Referral Management Centre at West Suffolk Hospital, Bury St Edmunds. The role involves managing outpatient referrals, booking appointments with suitable patients, and coordinating with consultants, service managers, and PAs.

You will be on the phone with patients during shifts, require good computer literacy, the ability to prioritise your workload, and demonstrate empathy when handling sensitive information.

Qualifications

• Excellent telephone manner when dealing with patients.
• Proficient with computer systems and electronic referral processes.
• Ability to manage workload under deadlines and stay calm.
• Empathy and sensitivity when handling patient information.

Responsibilities

• Telephone contact with patients
• Working as part of the Patient Referral team
• Working with Electronic Referral System
• WASP

Skills

Empathy

Telephone etiquette

Team player

Independent working

Attention to detail

Job description

West Suffolk NHS Foundation Trust is recruiting for a PRMC Co-Ordinator in the Patient Referral Management Centre at West Suffolk Hospital, Bury St Edmunds. The role involves managing outpatient referrals, booking appointments with suitable patients, and coordinating with consultants, service managers, and PAs.

You will be on the phone with patients during shifts, require good computer literacy, the ability to prioritise your workload, and demonstrate empathy when handling sensitive information.