NHS Patient Referrals Coordinator — Frontline Admin

Children's Hospice South West; Bury St Edmunds; Remote; GBP 23,000 - 26,000; Full time

Job summary

West Suffolk NHS Foundation Trust is seeking a Band 3 PRMC Coordinator to join the Patient Referral Management Centre in a busy NHS setting. The role involves handling outpatient referrals, booking appointments, and supporting the team with high levels of accuracy and customer service.

You will be the first point of contact for patients, requiring excellent communication and computer literacy. The post offers a 37.5-hour week in a collaborative, supportive environment with a focus on patient

Qualifications

• GCSE English and maths at A–C grade required.
• Experience with NHS administration and basic software tools preferred.
• Good communication, accuracy and ability to work to targets.

Responsibilities

• Manage outpatient referrals and book appointments efficiently.
• Handle patient enquiries by phone and email with empathy.
• Prioritise workload and support service manager and PA's.
• Maintain accurate waiting lists and meet deadlines.
• Collaborate with clinicians and other Trust departments.

Skills

Communication skills

Computer literacy

Multitasking

Telephone manner

Independent work

Attention to detail

Education

GCSE English & Maths A-C

Higher education qualifications

Tools

Microsoft Office

Choose and Book (E-Referrals)

NHS Administration systems

Job description

West Suffolk NHS Foundation Trust is seeking a Band 3 PRMC Coordinator to join the Patient Referral Management Centre in a busy NHS setting. The role involves handling outpatient referrals, booking appointments, and supporting the team with high levels of accuracy and customer service.

You will be the first point of contact for patients, requiring excellent communication and computer literacy. The post offers a 37.5-hour week in a collaborative, supportive environment with a focus on patient