Patient Referral Management Centre Coordinator

NHS Jobs; Bury St Edmunds; On-site; GBP 25,000 - 40,000; Full time

Job summary

The post holder will support the PRMC Team, perform tasks promptly to high standards of customer care, and participate in weekly meetings with the Senior Management Team across the Trust.

They will promote the PRMC role to clinicians and external agencies, improve inter-departmental communication, highlight issues in meetings, and ensure essential information is conveyed before patient appointments, while working with team leaders to meet targets and strengthen processes.

Job description

Please see the attached job description for more details

Communication:

• a. Will seek guidance from the PRMC Manager/Supervisor or Trust clinicians when addressing PRMC issues/discrepancies related to their specific clinical specialties.
• b. In Support of the PRMC Team will undertakes all tasks in a timely, accurate manner while maintaining the highest standards associated with customer service.
• c. Participate in weekly meetings with the Senior Management Teams across the Trust from all divisions. Present for discussion accurate patient waiting list figures and escalating any issues.
• d. At all times will promote among clinicians, health care works are any other associated outside agency, awareness of the PRMC role and its uses within the trust to raise the stature of PRMC as the essences of professionalism.
• e. Facilitate improved communication within the department and between other departments, clinicians, managers, other staff and patients while maintaining the highest form of customer care.
• f. Will participate in PRMC Meetings to highlight any issues that may need resolving, to ensure workloads are prioritised in order to meet targets and address any other business.
• g. Will communicate essential information prior to patients attending appointments.
• h. To work closely with other team leaders and supervisors to ensure the needs of the department and most importantly the needs of the customer are met.
• i. Will use tact and persuasive skills when there are barriers to understanding (I.e. Language barriers, emotional, abusive, under the influence of stimulants) to minimise personal risk.
• j. Will interface as required with other Trust, offices, and personnel in seeking ways, means and ideas to improve the Patient Referral Management Centre processes.
• k. Will participate in the active engagement and involvement of key stakeholders in meeting the targets outlined within Trust policies and guidelines, including clinicians. Managers, service used, and the ICB as required.