Patient Referral Management Centre Coordinator

West Suffolk NHS Foundation Trust; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

West Suffolk NHS Foundation Trust is recruiting for a PRMC Co-Ordinator in the Patient Referral Management Centre at West Suffolk Hospital, Bury St Edmunds. The role involves managing outpatient referrals, booking appointments with suitable patients, and coordinating with consultants, service managers, and PAs.

You will be on the phone with patients during shifts, require good computer literacy, the ability to prioritise your workload, and demonstrate empathy when handling sensitive information.

Qualifications

• Excellent telephone manner when dealing with patients.
• Proficient with computer systems and electronic referral processes.
• Ability to manage workload under deadlines and stay calm.
• Empathy and sensitivity when handling patient information.

Responsibilities

• Telephone contact with patients
• Working as part of the Patient Referral team
• Working with Electronic Referral System
• WASP

Skills

Empathy

Telephone etiquette

Team player

Independent working

Attention to detail

Job description

Here in the Patient Referral Management Centre we are the first point of contact for patients calling in to the hospital, so we are a very important team here at the West Suffolk Hospital., Here in PRMC you will manage your own specialty individually or as part of a team. In managing your specialty, you are responsible for making sure all outpatient referrals are dealt with appropriately and in a timely manner, filling the appointments with suitable patients and managing your consultants leave alongside the service manager and PA's. Whilst managing your service, you will be on the phone to patients during your shift to assist them with any queries they may have. To excel in this role, you need to be computer literate as all of our work is computer based, be able to prioritise your workload efficiently and have empathy towards our patients as the job role is based around sensitive information.

• Telephone contact with patients
• Working as part of the Patient Referral team
• Working with Electronic Referral System
• WASP
• Ecare We are seeking a highly motivated PRMC Co-Ordinator who can stay calm under pressure and excel themselves in a fast-paced environment using their initiative to make sure tasks are completed within the deadlines set. Our ideal candidate will be a good team player, that can also work independently who has excellent attention to detail. #BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings. The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge. Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital. We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.