Patient Pathway Admin Clerk

Bedfordshire Hospitals NHS Foundation Trust; Bedford; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Bedfordshire Hospitals NHS Foundation Trust is seeking an organised outpatient administrator to coordinate appointments, register referrals, and handle patient queries with care and precision. You will support the booking process, maintain data quality in IPM/Mediviewer systems, and liaise with GP practices to ensure referrals are processed efficiently.

The role requires a professional telephone manner, attention to detail and the ability to work within established procedures.

Qualifications

• Experience in medical administration or healthcare setting preferred.
• Strong communication and interpersonal skills with a professional telephone manner.

Responsabilités

• Coordinate new and follow-up outpatient appointments with care and accuracy.
• Register referrals and scan into the IPM/Mediviewer systems; ensure data quality.
• Liaise with GP practices to maintain data quality of referrals.
• Manage appointment queries from patients and staff with empathy and clarity.
• Support the outpatient booking process according to established procedures.
• Assist in training new staff and maintain confidentiality at all times.

Description du poste

Are you organised, proactive, and passionate about making a difference behind the scenes in healthcare? As a vital member of our Outpatient team, you'll be at the heart of the patient journey-ensuring every appointment is booked smoothly and every query is handled with care. In this fast-paced and rewarding role, you'll coordinate new and follow-up appointments with precision and empathy, register and scan referrals to keep our systems running seamlessly, and be the friendly, professional voice on the phone resolving appointment queries with confidence. You'll also support the entire outpatient booking process, following clear procedures that keep everything on track. Your attention to detail and commitment to excellent service will help patients feel supported from their very first contact. If you thrive in a collaborative environment and enjoy being the go-to person for keeping things running smoothly, we'd love to have you on board!

• Daily delivery and pick up of referral letters to consultant offices
• Distribute referral letters to designated place in clinic clerk's office.
• Register referrals onto IPM system ensuring all data is accurate at all times.
• Liaise with GP practices to maintain data quality of referrals entered onto IPM.
• Scan referrals directly into Mediviewer
• Manage referrals for review 'Work List' on a daily basis ensuring that electronic referral attachments from GP practices are printed, dispatched and processed by individual Consultants, within 5 working days - to raise any concerns with Supervisor.
• To provide high quality administrative services managing own workload.
• Ensure Data Quality standards are met and confidentiality is maintained at all times. Ensure the telephone is answered promptly and efficiently so that all calls are dealt with in a courteous and timely manner., Daily delivery and pick up of referral letters to consultant offices
• Create waiting list entries for services that encounter appointment slot issues.
• Have an excellent telephone manner to ensure clear and concise information is exchanged to patients and staff.
• Assist in training and supporting new members of staff
• Report any problems with faulty equipment to supervisor.
• Be responsive and helpful at all times to support the smooth running of the service.
• Daily delivery and pick up of referral letters to consultant offices
• Distribute referral letters to designated place in clinic clerk's office.
• Register referrals onto IPM system ensuring all data is accurate at all times.
• Liaise with GP practices to maintain data quality of referrals entered onto IPM.
• Scan referrals directly into Mediviewer
• Manage referrals for review 'Work List' on a daily basis ensuring that electronic referral attachments from GP practices are printed, dispatched and processed by individual Consultants, within 5 working days - to raise any concerns with Supervisor.
• To provide high quality administrative services managing own workload.
• Ensure Data Quality standards are met and confidentiality is maintained at all times. Ensure the telephone is answered promptly and efficiently so that all calls are dealt with in a courteous and timely manner.Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.