Digital Health Advisor

University Hospital Southampton NHS FT; Southampton; On-site; GBP 23,000 - 26,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Digital Health Advisor for a six-month fixed-term project in Southampton. The role involves supporting a theatre cancellation reduction pilot, engaging with patients by phone, and helping design new processes to improve patient experience and operational efficiency.

You will work with Theatre Operations, care groups, clinicians and transformation colleagues to co-design improvements and deliver measurable benefits across the Trust.

Qualifications

• Experience in a customer service environment.
• Excellent attention to detail.
• Strong admin and organisation skills.
• Effective verbal and written communication.
• Willingness to learn new digital systems.

Responsibilities

• Support delivery of a Trust-wide Theatre Cancellation Reduction Pilot.
• Contact patients by telephone regarding theatre scheduling and cancellations.
• Identify opportunities to reduce on-the-day theatre cancellations and improve pathway efficiency.
• Coordinate information with clinical and operational teams.
• Assist with data collection, monitoring outcomes and trends.
• Develop and implement new standard operating procedures.
• Build relationships with Theatre Ops, care groups and Transformation colleagues.
• Contribute to service improvement discussions and future ways of working.

Skills

Service improvement

Communication

Organisational skills

Teamwork

Education

GCSE English

NVQ3 in relevant subject

Tools

eCamis

IT skills

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Digital Health Advisor

Contract Type: Fixed Term

Purpose for Fixed Term: Short term funding

Main duties of the job

This is an exciting opportunity to join our team and be part of an innovative Trust-wide pilot programme Are you passionate about improving patient experience, reducing delays in care, and being involved in service transformation? We are seeking three enthusiastic and motivated Band 3 staff members to join an exciting six-month pilot project focused on reducing on-the-day theatre cancellations and beyond across the Trust. This is a unique opportunity to play a key role in designing and testing a new process that aims to improve operational efficiency whilst ensuring patients receive a more personalised and positive experience throughout their surgical journey. As part of this pilot, you will work closely with Theatre Operational Teams, Care Groups, Clinicians, Nursing Teams and the Transformation Team to help shape and deliver a new approach to managing theatre cancellations. Successful candidates will be actively involved in co-designing processes, identifying opportunities for improvement and contributing to a project that has the potential to influence future Trust-wide ways of working. This is more than just a Band 3 role. It is an opportunity to: Be part of an innovative project with Trust-wide visibility. Influence and co-design a new operational process from the ground up. Develop valuable transformation, service improvement and stakeholder engagement skills. Gain experience working with the Trust's new Federated Data Platform (FDP). Work alongside operational, clinical and transformational leaders. Make a measurable difference to patient care by helping reduce on-the-day theatre cancellations. If you are passionate about service improvement, enjoy problem-solving and want to help shape the future of theatre pathway management, we would love to hear from you. Join us and help create a better experience for patients whilst delivering meaningful change across the Trust.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

• In this role, your key responsibilities will include, supporting the delivery of a Trust-wide Theatre Cancellation Reduction Pilot.
• Working directly with patients to provide a professional, compassionate and personalised experience.
• Contacting patients by telephone regarding theatre scheduling and cancellations.
• Helping to identify opportunities to reduce on-the-day theatre cancellations and improve pathway efficiency.
• Working collaboratively with clinical and non-clinical teams to coordinate information and support decision-making.
• Assisting with data collection, monitoring outcomes and identifying trends.
• Supporting the development and implementation of new standard operating procedures and processes.
• Building strong relationships with Theatre Operational Teams, Care Groups, clinicians, nursing teams and Transformation colleagues.
• Contributing to service improvement discussions and helping shape future ways of working.

What Skills Are Needed

We are looking for individuals who are:

• Enthusiastic about service improvement and innovation.
• Confident communicators with a professional and cheerful telephone manner.
• Passionate About Improving Patient Experience.
• Able to work independently whilst also being a valued member of a wider multidisciplinary team.
• Organised, proactive and able to manage competing priorities.
• Comfortable engaging with a wide range of staff groups and stakeholders.

Essential Requirements

• Fully trained and competent in eCamis.
• Excellent attention to detail.
• Strong administration and organisational skills.
• Effective verbal and written communication skills.
• Ability to build positive working relationships with staff at all levels.
• Good IT skills and willingness to learn new digital systems.
• Commitment to delivering high-quality patient-centred care.

Desirable Requirements

• Experience with working in Charts but training provided.
• Experience working within theatre services, patient pathways or operational teams.
• Knowledge of NHS patient administration processes.
• Experience supporting quality improvement, transformation or service redesign initiatives.
• Previous experience of working with multiple stakeholders across clinical and operational services.

Person specification

Physical requirements of the post

Essential criteria

• Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).

Qualifications / Training Required

Essential criteria

• GCSE Level or equivalent qualifications to include English Language Evidence of recent further professional development.
• Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration

Previous or relevant experience necessary

Essential criteria

• Experience working in a customer service environment
• Experience in training and supporting customers or service users on new systems/processes

Desirable criteria

• Experience and understanding of key systems and processes required to support a busy and challenging office
• NHS experience
• Experience in IT-based training environment
• Experience in a supervisory role
• Experience of managing customer complaints
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).

Special requirements of the post

Essential criteria

• Travel between Trust sites and to off-site location when required
• Out of hours working to meet the requirements of the programme when required

Values and behaviours

Essential criteria

• Patient First
• Working Together
• Always Improving