Patient Pathway Officer - Clinical Haematology Paediatrics

VerseOne Group; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon is seeking an administrative professional to support paediatric clinicians and ensure smooth patient journeys. You will coordinate diaries, schedule clinics and handle cancellations in line with planned leave, while supporting targets such as RTT and cancer care.

The role requires strong communication with clinicians and families. The postholder will work within a multidisciplinary team to maintain an efficient, compliant administrative

Qualifications

• Experience in an administrative healthcare setting.
• Understanding of key access targets, e.g. 18 week RTT.
• Excellent communication with patients, doctors and nursing teams.
• ECDL or equivalent experience with Office software.

Responsibilities

• Coordinate and streamline administrative processes around the patient journey, including diary management for clinicians.
• Handle cancellations and reinstatements of clinics in line with planned/unplanned leave.
• Support Service Manager and Divisional Managers to ensure safe, effective services and contractual targets.
• Maintain consistent administration service and liaison with external agencies.

Skills

Healthcare admin experience

Target knowledge

Office proficiency

Patient communication

Education

GCSE Maths & English grade C or above

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

(**) Patient Pathway Officer - Clinical Haematology Paediatrics

Band 3

Main area Paediatrics Grade Band 3 Contract Permanent: Monday - Friday Hours Full time - 37.5 hours per week Job ref 390-NR-WAC-BA-6898

Site Basildon Town Basildon Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 25/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

An exciting opportunity has risen to work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

You will provide administrative support to all clinical staff within the clinical area including; consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

Your role is to support the clinical team, Service Manager and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target and provide cross-cover for other Patient Pathway coordinators to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

In your role you will work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

You will support the clinical team, Service Manager and other Divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. RTT and cancer and ensure a consistent and effective administration service is maintained at all times.

Good telephone communication skills especially dealing with patients, doctors, nursing and midwifery teams and outside agencies.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Person specification

Qualifications

• GCSE Maths & English Grade C or above

Knowledge and Experience

• Experience in an administrative healthcare setting
• Understanding and knowledge of key access targets. eg. 18 week RTT
• Understanding of key challenges facing the healthcare economy

Communication

• Demonstrates strong, empathetic patient manner and communication skills
• ECDL or equivalent experience with Office Packages

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.