Screening Pathway Administrator

NHS; Swansea; On-site; GBP 27,000 - 28,000; Part time

Job summary

Public Health Wales in Swansea is seeking a part-time Screening Pathway Administrator (Band 3) to support the Breast Test Wales programme. You will provide essential pathway administration, process data, and handle participant communications in a busy, sensitive environment.

The role requires strong administrative experience, excellent communication and organisational skills, and the ability to work as part of a team. Welsh language ability is desirable.

Qualifications

• Must have previous administrative and customer service experience.
• Excellent communication and organisational skills are essential.
• Ability to work under pressure and meet deadlines.
• Welsh language level 1 is desirable.

Responsibilities

• Deliver high-quality admin support and manage participant records and pathways.
• Assess screening history and allocate appropriate pathways with safekeeping checks.
• Coordinate, book, reschedule and cancel appointments efficiently.
• Serve as a key contact for participants, clinicians and healthcare professionals.
• Maintain data integrity across IT systems and assist audits and improvements.
• Provide reception duties at the Breast Screening Centre.

Skills

Interpersonal skills

Communication

Organisational skills

Prioritise deadlines

Teamwork

Welsh language level 1

Education

GCSEs or equivalent

NVQ Level 3 or equivalent

Tools

Outlook

Teams

Word

Excel

Job description

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Main area Screening Services - Breast Screening Grade Band 3 Contract Permanent Hours Part time - 20 hours per week (Flexible working pattern over 4 days between 8:30am-5pm) Job ref 028-AC189-0926

Site Breast Test Wales Town Swansea Salary £26,813 - £27,890 per annum pro rata Salary period Yearly Closing 11/10/2026 23:59

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Important Note for vacancies offered on a fixed-term or secondment basis.
Individuals who hold permanent (substantive) employment within the NHS may only be appointed via secondment. Approval for a secondment must be obtained from your current line manager prior to submitting an application.

Job overview

Breast Test Wales is looking for a highly motivated and competent part-time Screening Pathway Administrator to join our team and play a vital part in a rewarding role.

Working within Breast Test Wales the post holder will be supporting the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications.

You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.

You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.

The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.

A working knowledge of Microsoft packages including Word, Outlook and Excel is required.

The ability to speak Welsh is desirable for this post.

Main duties of the job

Deliver high-quality administrative support by accurately managing participant records and pathways in line with data protection and governance standards.

Apply knowledge and judgement to assess screening history, allocate appropriate pathways and complete required failsafe checks.

Coordinate appointments, ensuring efficient booking, rescheduling and cancellation processes.

Act as a key point of contact, providing clear guidance and handling sensitive enquiries from participants, clinicians and healthcare professionals.

Maintain compliance with national policies and contribute to audits, quality assurance and continuous service improvement.

Maintain data integrity across multiple IT systems and national databases.

Contribute to team effectiveness through collaboration, training support and proactive service development.

Undertake reception duties at the Breast Screening Centre.

Working for our organisation

We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person specification

Qualifications

• Minimum 5 GCSE’s or equivalent experience.
• NVQ Level 3 or equivalent qualification and/or equivalent level of skills and knowledge

Skills

• Proficient in the use of standard Microsoft software, such as Outlook, Teams, Word and Excel
• Ability to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
• Excellent interpersonal and communication skills
• Excellent organisational skills with the ability to prioritise own workload and work to deadlines
• High level of accuracy and attention to detail
• Ability to work effectively as part of a team to achieve shared goals, contributing ideas and supporting colleagues as needed
• Good levels of literacy and numeracy with the ability to extract and identify relevant clinical data
• Flexible approach to meet the needs of the service
• Welsh Language Skills at level 1

Experience

• Experience of administrative systems and procedures in an office setting
• Experience of working within the NHS
• Experience of dealing with the public
• Ongoing evidence of sell directed learning and personal study

Knowledge

• Knowledge of Healthcare/ Anatomy Physiology/Medical Terminology

Other

• Ability to travel between sites in a timely manner to meet the needs of the service as required
• Ability to work across screening programmes as required

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [e-mail]

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job.

Using a generic application or automated AI application services, such as Lazy Apply or AI Apply, does not usually provide enough personal evidence of your skills and experience relevant to the role. This can make it difficult for us to assess your suitability and will reduce your chances of being shortlisted.

To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert, providing clear evidence and examples to demonstrate how you meet each requirement.

Visa Sponsorship Eligibility

• please ensure you self‑assess your eligibility for sponsorship for this role before applying.

If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals seeking flexible working arrangements.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy . An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.