Patient Pathway Coordinator

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Croydon Health Services NHS Trust invites applications for a Band 4 Patient Pathway Coordinator within the Gastroenterology and Hepatology team (POD 3). This role focuses on supporting patients throughout their healthcare journey.

You will coordinate appointments, manage waiting lists, monitor pathway milestones and ensure timely patient care, acting as a main point of contact for patients and families. An enthusiastic, patient-centred approach is essential in this fast-paced environment.

Responsibilities

• Coordinate appointments and manage waiting lists.
• Monitor pathway milestones and ensure timely patient care.
• Act as main point of contact for patients, families, clinicians and colleagues.
• Supervise and allocate work across the POD (Point of Delivery) team.

Job description

An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team within POD 3.

As our services continue to evolve, with new and innovative pathways being introduced across Hepatology and Liver services, we are seeking a motivated and organised individual to play a key role in supporting patients throughout their healthcare journey.

The successful post holder will work predominantly with the Hepatology and Liver team, while also providing administrative support across the wider Gastroenterology service as required.

Working as part of a multidisciplinary Point of Delivery (POD) team, the Patient Pathway Coordinator will provide proactive and comprehensive administrative support to ensure patients progress smoothly through their pathway from referral to discharge. The post holder will be responsible for coordinating appointments, managing waiting lists, monitoring pathway milestones, and ensuring that patient care is delivered in a timely and efficient manner.

As a key point of contact for patients, families, clinicians and colleagues, the post holder will provide excellent customer service and help ensure a positive patient experience by supporting all administrative aspects of care.

This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced environment and is committed to delivering high-quality administrative support within a patient-centred service.

Interview Date: TBC

The post holder will act as the main point of contact for all administrative matters relating to patients' pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.

The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.