Patient Pathway Manager

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 42,000 - 58,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust in Bath seeks a highly organised Patient Pathway Manager to ensure a smooth, efficient service from referral to follow-up. You’ll work with the Support Manager and wider stakeholders to help meet performance, quality and financial targets while upholding patient-centred care.

The role focuses on coordinating the patient pathway, leading administrative staff, and providing a comprehensive secretarial service within a supportive NHS environment.

Qualifications

• Experience of using Microsoft packages.
• A Levels or further education.
• Word processing / audio typing qualifications.
• Desirable criteria: Understanding of RTT and Cerner Millennium.

Responsibilities

• Oversee all stages of the patient pathway and ensure timely progression.
• Act as central contact point for colleagues, GPs, patients and the public.
• Lead and coordinate administrative services supporting patient activity.
• Monitor pathways in line with RTT targets and Trust policy.
• Organise and support the administrative team; provide a comprehensive secretarial service.
• Support recruitment, training and performance management.

Skills

Microsoft packages

Education

A Levels/Further education

Word processing/audio typing qualifications

Job description

Job Overview

We are looking for a highly organised and motivated individual to join our Paediatric team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high‑quality patient experience from referral through to treatment and follow‑up care. Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In This Role, You Will

• Oversee all stages of the patient pathway, ensuring timely progression
• Act as a central contact point for colleagues, GPs, patients and the public
• Lead and coordinate the administrative services supporting patient activity
• Monitor pathways in line with Government Access Targets and the Trust’s Patient Access Policy, supporting RTT delivery
• Organise and support the administrative team, ensuring high standards are maintained
• Provide a comprehensive secretarial service

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main Duties And Responsibilities

To assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff by:

• Organising and ensuring the smooth running of the functions of the administrative team within the department
• Ensuring an appropriate level of pathway co‑ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.
• Carrying out the day to day supervision of the administrative team across the specialty.
• Undertaking staff appraisal to identify development and training needs.
• Developing computerised and manual systems for managing information and paperwork within the office.
• Taking part in recruitment, selection and induction of administrative staff
• Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.
• Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Skills

Essential criteria

• Experience of using Microsoft packages

Education

Essential criteria

• A Levels/Further education.
• Word processing/audio typing qualifications

Desirable criteria

• Understanding of RTT and key targets.
• Cerner Millennium.

Experience

Essential criteria

• Previous line management experience
• Previous secretarial experience
• Experience of working in the NHS

Desirable criteria

• Supervisory experience
• Awareness of hospital practices

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Paediatric Patient Pathway Manager (PDF, 420.2KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Moon Sao Job title Support Manager Email address [e-mail]