Senior Admin Assistant Band 3

Kingston Hospital; Kingston upon Thames; Remote; GBP 31,000 - 32,000; Full time

Job summary

Kingston Hospital is seeking a motivated administrator for the Physiotherapy and Hand Therapy department. You will manage patient appointments and clinical diaries, and handle general administrative duties with a patient-focused approach.

The role emphasizes strong data entry, Word/Excel skills, and excellent interpersonal communication to support clinicians and patients across hospital and community settings.

Qualifications

• GCSE English and Maths (A–C) achieved.
• A-level or NVQ Level 4 in Business Administration/Customer Care or equivalent experience.
• Computer literacy training (Course 5) completed.
• Experience using IT systems and patient data systems.

Responsibilities

• Manage patient appointments and clinical diaries.
• Provide general administrative duties for the department.
• Deliver accessible, customer-focused support to patients and clinicians.
• Previous call centre or customer services experience is advantageous.

Skills

Accurate data entry

Word processing

Interpersonal skills

Prioritisation

Education

GCSE English & Maths

A-level / NVQ4 Business Admin/Customer Care

Computer literacy (Course 5)

Tools

Word

Excel

Job description

Main area Physiotherapy and Hand Therapy Grade Band 3 Contract 12 months (12 month fixed-term) Hours Full time - 37.5 hours per week (Flexible working available) Job ref 396-8135569-DE-GV

Site Kingston Hospital Town Kingston Upon Thames Salary £30,630 - £32,346 Pro rata, pa, incl. HCAS (outer london) Salary period Yearly Closing 26/10/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.


• Inclusive: We embrace diversity and respect the unique contributions of every individual.


• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.


• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistance and high-quality care to patients, clinicians and to their colleagues.

Main duties of the job

The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

Working for our organisation

Development and staff wellbeing

Your growth and happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Detailed job description and main responsibilities

*Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

• GCSE or equivalent in English and Maths, grades A-C


• A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience


• Computer Literacy Course 5

Experience

• Use of full range of IT systems and patient data systems.


• Scheduling management; e.g. appointment / clinic booking


• Work within a healthcare setting


• Complaints handling

Skills

• Accurate data entry, typing and checking skills


• Ability to produce letters / reports using Word and Excel


• Excellent interpersonal skills


• Ability to plan, prioritise and delegate workload


• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature


• Ability to initiate & co-ordinate change to own working practices

Knowledge

• Good knowledge of speciality specific patient pathways


• Understanding of patient priorities and performance targets related to appointments and waiting times


• Thorough knowledge of healthcare administrative systems and processes


• Understanding of Primary Care, GP and community services
  
• Basic knowledge of medical terminology

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.