Band 4 Patient Pathway Navigator Oncology

Royal Free Group; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 4 Patient Pathway Navigator in Oncology for a 12-month secondment at the Royal Free Hospital in Hampstead. The role focuses on coordinating patient pathways from referral to discharge, providing clear guidance to patients, and supporting a cohesive administrative team within a busy cancer service.

The post involves both clinical/admin responsibilities, typing, data entry, and liaison with clinicians.

Qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience.
• Knowledge of medical terminology.
• English and Maths at GCSE level or equivalent.
• Diploma level qualification or equivalent experience.

Responsibilities

• Provide patient navigation services for the Oncology department.
• Support administrative duties within the team and MDTs.
• Communicate with patients and staff, ensuring timely data entry and records accuracy.

Skills

Written communication

Verbal communication

Organisational skills

Customer care

Teamwork

Cerner knowledge

Education

RSA 2/3 typing

Medical terminology

GCSE English & Maths

Diploma or equivalent

Tools

Cerner

Job description

Our current vacancies

If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.

Band 4 Patient Pathway Navigator Oncology

NHS AfC: Band 4

Main area Oncology Grade NHS AfC: Band 4 Contract Fixed term: 12 months (secondment) Hours Full time - 37.5 hours per week Job ref 391-RFL-8338804

Site Royal Free Hospital NHS Trust Town Hampstead Health Salary £34,186 - £37,389 per annum inclusive of HCAS Salary period Yearly Closing 30/10/2026 23:59

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Patient Pathway Navigator Band 4 – Oncology 12months Cover

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations.

Main duties of the job

Patient Pathway Navigator Band 4 – Oncology 12months

We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free for a 12 months secondment cover.

Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data-entry skills.The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust’s core values in all your interactions.

Contact : Fiona Moore – Clinical Pathway Manager 0207 4726778

Working for our organisation

The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and professional qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent
• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of dealing with non-routine and complex problems
• Experience of managing and prioritizing own workload and working to deadlines
• Previous administrative and organisational experience

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Ability to confidently interact and share knowledge with staff at all levels
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to learn and assimilate information quickly
• Knowledge of Cerner
• Proof of continuous learning and development
• Ability to use databases

Others

• Ability to work without direct supervision
• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Reliability – good time keeping
• Ability to work flexibly to accommodate peaks and troughs of activity

Royal Free shared commitments

• Demonstrable ability to meet the Trust shared commitments.

Personal Qualities and Attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.