Patient Navigator

Uhmb; Lancaster; Hybrid; GBP 26,000 - 39,000; Full time

Job summary

University Hospitals of Morecambe Bay is seeking a Pathway Navigator to support patients on the Suspected 2WW Lower GI Pathway, coordinating diagnostics and outcomes.

You will work with consultants, specialist nurses, endoscopy teams, and admin colleagues to track pathways, ensure timely progression, and maintain data quality, contributing to high-quality patient care and cancer waiting time targets.

Qualifications

• NVQ3 in Business Administration or equivalent or relevant experience.
• GCSE Maths and English Equivalent.
• Shorthand.

Responsibilities

• Act as the key point of contact for patients on the Suspected 2WW Lower GI Pathway and support them through their diagnostic journey.
• Coordinate and track patient pathways to ensure timely progression in line with cancer waiting standards.
• Monitor diagnostic investigations, histology results, and clinical outcomes, escalating delays when needed.
• Work with consultants, specialist nurses, endoscopy teams and admin colleagues to facilitate care.
• Maintain and update patient tracking systems with accurate data.
• Manage patients awaiting results and ensure timely follow-up and referrals.
• Assist with management of clinical correspondence and adhere to letter turnaround times.

Skills

Secretarial duties

Diary management

Typing

Audio typing

MS Office

Medical terminology

Team supervision

Patient pathway coordination

Spreadsheets

Medical databases

Digital dictation

Patient administration systems

Education

NVQ3 in Business Administration or equivalent or relevant experience

GCSE Maths and English Equivalent

Shorthand

Job description

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen to join the Gastroenterology team as a Pathway Navigator supporting patients on the Suspected 2WW Lower GI Pathway.

You will be responsible for tracking and coordinating patient pathways, managing diagnostic and histology outcomes, and working with clinical teams to ensure patients progress efficiently through their care journey. This role is vital in supporting high-quality patient care and the delivery of key cancer and RTT standards.

Main duties of the job

• Act as the key point of contact for patients on the Suspected 2WW Lower GI Pathway, supporting them throughout their diagnostic and treatment journey.
• Coordinate and track patient pathways to ensure timely progression in line with national cancer waiting time standards.
• Monitor diagnostic investigations, histology results, and clinical outcomes, escalating delays and concerns where appropriate.
• Work closely with consultants, specialist nurses, endoscopy teams, and administrative colleagues to facilitate efficient patient care.
• Maintain and update patient tracking systems, ensuring data quality and pathway accuracy.
• Monitor and manage patients awaiting results, ensuring timely follow-up and appropriate onward referrals.
• Assist with the management of clinical correspondence and support compliance with letter turnaround times.

This role is integral to ensuring patients receive timely, high-quality care while supporting the Trust to achieve key operational and cancer performance targets.

Working for our organisation

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity HealthCentre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.

Detailed job description and main responsibilities

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

Person specification

Education and Qualifications

• NVQ3 in Business Administration or equivalent or relevant experience
• GCSE Maths and English Equivalent
• Shorthand

Experience

• Experience of undertaking a range of secretarial duties to include: - Diary management - Typing correspondence - Answering telephone queries - Audio typing
• Knowledge and use of medical terminology
• Experience of using MS Office systems Experience of overseeing a small team of staff
• Patient pathway coordination and tracking
• Experience of working with spreadsheets and databases
• Experience of using digital dictation machines and software
• Experience of using patient administration systems/databases
• Previous experience as a Secretary in a medical setting

Internal only posts are only open to employees of UHMBT and this does not include employees of OneLSC working in our hospitals.

We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert If the post is subject to Disclosure & Barring Service checking, there is a charge of £41.00 for Enhanced and £20.00 for Standard & Basic clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 4 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.