Patient Pathway Co-ordinator

NHS; Oxford; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join the Urology team as a Patient Pathway Administrator at the NHS, supporting patient care through administrative tasks. Ideal for recent graduates or those seeking a career change, with full training provided. Opportunities for career progression are available.

Qualifications

• Full training provided for recent school leavers and graduates.

Responsibilities

• Book clinic appointments and manage patient pathways.
• Produce clinical correspondence and monitor patient details.
• Assist in arranging elective procedures for patients.

Skills

Customer Care

Administrative Support

Education

High School Diploma

Graduate Degree

Job description

Job summary

Advert - Band 4 Patient Pathway Administrator - Urology

We have exciting opportunities to join the Urology team as a Patient Pathway Administrator. Positions are available at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Patient Pathway Administrator, you will collaborate with clinical teams to support excellent patient care. Your responsibilities include booking clinic appointments, scheduling surgeries, and managing correspondence for consultants and nursing teams.

These roles are ideal for those entering the NHS, with opportunities for career progression. We welcome applications from recent school leavers, graduates, or individuals seeking a career change, as full training will be provided.

Informal discussions or visits are encouraged. Please contact Lisha Collier or Sandra Hardy (Urology Pathway Managers) for more information. [e-mail] [e-mail]

Main duties of the job

1. Provide administrative support to consultants, clinical staff, and patients.
2. Use Trust systems to produce high-quality clinical correspondence, ensuring compliance with national targets.
3. Monitor patient pathways and escalate concerns as needed.
4. Manage urgent investigation requests appropriately.
5. Assist in arranging elective procedures for patients.
6. Maintain accurate patient details using electronic systems.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts, offering a wide range of services and involved in medical education and research. Find out more at www.ouh.nhs.uk.

The Trust includes four hospitals: John Radcliffe, Churchill, Nuffield Orthopaedic Centre, and Horton General Hospital. Our values focus on Delivering Compassionate Excellence, emphasizing compassion, respect, learning, delivery, and improvement. We are committed to patient-centered care. Watch our story on the OUH YouTube channel.

Details

Date posted: 16 May 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £26,530 to £29,114 per year (pro rata)

Contract: Permanent

Working pattern: Full-time

Reference number: 321-SWR-5498087-B4-PUB

Locations: Churchill Hospital, Old Road, Headington, Oxford, OX3 7LE

Job description

Job responsibilities

Understand 18-week RTT rules and use them with the OUH Elective Access Policy to manage patient pathways proactively. Contribute to PTL validation, investigate incomplete pathways, and ensure timely treatment and accurate reporting.

Ensure trust systems are updated with patient pathway information, share diagnostic information, and facilitate timely inter-provider transfers. Demonstrate high customer care standards and maintain effective relationships with clinical and administrative staff.

Handle all calls promptly, maintain confidentiality, and be flexible to cover other roles or sites as needed. Perform additional duties as directed by team leaders or managers to meet objectives.