Patient Pathway Coordinator - Obs & Gynae

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 28,000 - 35,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Patient Pathway Co-ordinator for the Obstetrics and Gynaecology directorate. This role involves managing patient pathways, providing administrative support, and leading clinical admin teams to enhance patient care and operational efficiency.

Qualifications

• Experience managing/supervising an office function in an NHS or service environment.
• Ability to prioritise and manage workload efficiently.

Responsibilities

• Coordinate patient pathways from referral to treatment.
• Serve as a central point of contact for patients and clinical staff.
• Ensure compliance with NHS policies and standards.

Skills

Communication

Organisational Skills

Leadership

Education

GCSE standard or equivalent in English and Mathematics

Tools

NHS patient administration systems

Job description

Job Overview

At Frimley NHS Foundation Trust, an exciting opportunity has arisen for a dedicated and organised individual to join the Obstetrics and Gynaecology (Obs & Gynae) directorate as a Patient Pathway Co-ordinator. This pivotal role requires a proactive, competent individual who is passionate about providing exceptional administrative support within a fast-paced clinical environment. The successful candidate will play a key role in managing and coordinating patient pathways, ensuring that patients receive seamless care from referral to treatment.

In addition to overseeing patient flow, the Patient Pathway Co-ordinator will take responsibility for line managing the Clinical Admin Teams, providing guidance, support, and fostering a collaborative work environment. You will be instrumental in improving operational efficiencies, addressing patient queries, and ensuring that all administrative tasks are carried out to the highest standards, in line with NHS policies and procedures.

This is an excellent opportunity for someone with previous NHS administrative experience who is looking to take the next step in their career. The ideal candidate will demonstrate excellent organisational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously while maintaining a strong focus on patient care. You will be expected to contribute to the development and continuous improvement of the administrative services provided by the Obs & Gynae directorate.

Main duties of the job

Duties

The successful applicant will be responsible for a range of duties aimed at ensuring smooth operational flow within the Obstetrics and Gynaecology (Obs & Gynae) directorate. Key duties include:

Coordinating Patient Pathways: Ensure efficient management of patient journeys from referral to treatment, ensuring all appointments, tests, and procedures are scheduled accurately and in a timely manner.

Communication and Liaison: Serve as a central point of contact for patients, clinical staff, and external organisations, ensuring clear and effective communication at all times. Address patient queries, resolve issues, and provide information as needed.

Operational Support: Ensure that all administrative systems and processes are efficient, including data entry, record keeping, and reporting. Maintain accurate patient records in accordance with NHS guidelines.

Supporting Service Improvement: Work alongside the clinical team to identify opportunities for improvement in patient pathway processes and help implement solutions that enhance patient experience and operational efficiency.

Compliance and Quality Assurance: Ensure all administrative practices adhere to NHS policies and standards, ensuring patient confidentiality and data protection regulations are strictly followed.

Team Collaboration: Collaborate effectively with multidisciplinary teams, ensuring smooth integration of administrative services with clinical care and supporting a patient-centred approach to service delivery.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE standard or equivalent in English and Mathematics
  
  

Specific Competencies for Role

Essential criteria

• Knowledge of NHS patient administration systems
• Excellent communication skills – both verbal, presentation and written
• Ability to motivate and organise people
• Ability to prioritise and manage workload efficiently with minimal supervision
  
  

Functional Experience

Essential criteria

• Demonstrable experience of managing/supervising an office function, preferable in an NHS or service environment
• Experience of a busy environment and dealing with the general public
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

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