Patient Pathway Co-ordinator Band 4

jobs24.co.uk; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Pathway Administrator to enhance patient care. In this vital role, you will collaborate with clinical teams to ensure seamless administrative processes, including scheduling appointments and managing patient correspondence. Your attention to detail and strong communication skills will be essential in maintaining accurate patient records and supporting the delivery of compassionate care. Join a dedicated team focused on improving patient experiences and outcomes in a dynamic healthcare environment. This is a fantastic opportunity to contribute to a leading NHS teaching trust committed to excellence in patient care.

Qualifications

• Strong administrative skills to support clinical teams and patients.
• Experience with digital transcription and maintaining patient records.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Monitor patient pathways and manage urgent investigation requests.

Skills

Administrative Support

Communication Skills

Attention to Detail

Digital Transcription

Education

High School Diploma

Relevant Administrative Qualification

Tools

Trust Digital Transcription Systems

Electronic Patient Records Systems

Job description

As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

1. Provide primary administrative support to consultants, clinical staff, and all patients under their care.
2. Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
3. Monitor patient pathways and escalate any concerns to Management.
4. Monitor urgent investigation requests to ensure they are processed appropriately.
5. Assist the management team to arrange patients for elective access procedures.
6. Maintain accurate and current patient details using the Trust electronic systems.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.

Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.