Patient Pathway Co-ordinator Band 4

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Pathway Administrator, where you will play a vital role in supporting clinical teams and enhancing patient care. In this dynamic position, you will manage administrative tasks, including scheduling appointments and maintaining patient records. Your contributions will directly impact the efficiency of patient pathways, ensuring that individuals receive timely and effective treatment. This role offers an exciting opportunity to work in a collaborative environment, where your skills will be valued and your efforts will make a meaningful difference in the lives of patients. If you are passionate about healthcare and administration, this position is perfect for you.

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong communication skills to interact with patients and clinical teams.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Monitor and manage patient pathways to ensure timely care.
• Maintain accurate patient records and confidentiality.

Skills

Administrative Support

Customer Care

Communication Skills

Data Management

Team Collaboration

Education

Relevant Administrative Qualification

Tools

Trust Digital Transcription Systems

Electronic Patient Systems

Job description

Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: [e-mail].

Main area Urology Grade NHS AfC: Band 4 Contract Permanent: Jane Marron [e-mail] Hours Full time - 37.5 hours per week (9-5) Job ref 321-SWR-5498087-B4-PUB

Site Churchill Hospital Town Oxford Salary £25,147 - £27,596 Pro rata per annum Salary period Yearly Closing 12/01/2025 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams’ clinic letters are processed and sent out to our patients.

Job overview

• Provide primary administrative support to consultants, clinical staff, and all patients under their care.
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress.
• Monitor patient pathways and escalate any concerns to Management.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Assist the management team to arrange patients for elective access procedures.
• Maintain accurate and current patient details using the Trust electronic systems.

Detailed job description and main responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate. Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Person specification

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria.

No unsolicited recruitment agency telephone calls or emails.