Patient Pathway Central Support Officer

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Harrogate seeks a Patient Pathway Central Support Officer. This role is crucial for delivering high-quality medical records services, ensuring safe patient care through effective administration of outpatient bookings and pathways. The ideal candidate will demonstrate excellent communication and attention to detail while managing sensitive information professionally.

Benefits

Comprehensive staff support services

Recognition programs

Qualifications

• Understanding of confidentiality in healthcare settings.

Responsibilities

• Provide accurate administrative support for outpatient bookings.
• Maintain high standards of accuracy and attention to detail.
• Handle sensitive and confidential information.

Skills

Communication

Attention to Detail

Proactive Approach

Job description

Job Title: Patient Pathway Central Support Officer

We are seeking a Patient Pathway Central Support Officer to assist in delivering an efficient, high-quality medical records service within the Long Term and Unscheduled Care Directorate. This role is vital in ensuring safe patient care through effective administration of outpatient bookings and patient pathway management.

Key Responsibilities:

• Provide accurate and timely administrative support for outpatient bookings and patient pathways.
• Ensure high standards of accuracy and attention to detail.
• Maintain excellent communication skills, including telephone manner.
• Meet daily deadlines while maintaining a positive attitude and delivering quality service.
• Handle sensitive and confidential information with care and professionalism.

Candidate Requirements:

• Efficient, caring, and proactive approach.
• Understanding of confidentiality in healthcare settings.

Harrogate and District NHS Foundation Trust (HDFT) serves populations in Harrogate, North Yorkshire, Leeds, and parts of the North East. We are committed to providing outstanding care and fostering a supportive, inclusive environment based on our core values of Kindness, Integrity, Teamwork, and Equality.

We Offer:

• A supportive culture encouraging authenticity.
• Recognition programs including awards for achievements.
• Comprehensive staff support and wellbeing services, including Employee Assistance Programme, counselling, and physiotherapy.

Please Note:

• Applications may close early if sufficient interest is received.
• Check visa sponsorship eligibility before applying, as it is role-specific.
• No relocation packages are available for this role.

For more information or informal visits, please contact:

Victoria Reeve
Patient Pathway Manager
Email: [e-mail]
Phone: [phone]

See attached Job Description for further details.