Patient Pathway Central Support Officer

NHS; Harrogate; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Harrogate is seeking a Patient Pathway Central Support Officer to enhance the efficiency of medical records services. The role is crucial for ensuring safe patient care through effective administration of outpatient bookings. Ideal candidates will possess strong communication skills and attention to detail, contributing to a supportive culture within the NHS.

Benefits

Comprehensive wellbeing support

Recognition programs

Qualifications

• Experience in booking outpatient appointments.
• NHS experience.

Responsibilities

• Handle telephone queries from patients and service users.
• Support patient pathway booking teams with administrative tasks.
• Manage clinics, including cancellations and reappointments.

Skills

Attention to Detail

Communication

Education

GCSEs or equivalent (5 GCSEs A*-C)

Tools

PCS

ERS

Job description

Job summary

We are seeking a Patient Pathway Central Support Officer to help us deliver an efficient, high-quality medical records service within the Long Term and Unscheduled Care Directorate. This role is vital for ensuring safe patient care through effective administration of outpatient bookings and patient pathway management. The successful candidate will be instrumental in helping us meet our targets.

Main duties of the job

Applicants should demonstrate accuracy, attention to detail, excellent communication skills, especially via telephone, and the ability to meet daily deadlines while maintaining a positive and service-oriented approach. The role requires a caring, proactive individual who understands the importance of confidentiality in healthcare settings.

About us

Harrogate and District NHS Foundation Trust (HDFT) serves the populations of Harrogate, North Yorkshire, Leeds, and parts of the North East. We are committed to providing outstanding care to patients and staff, guided by our core values of Kindness, Integrity, Teamwork, and Equality. If you are looking for a rewarding career in the NHS where you can make a real difference, HDFT is the place for you!

We offer our staff:

• A supportive culture that encourages authenticity.
• Recognition programs including 'Making a Difference', 'Team of the Month', and annual awards.
• Comprehensive wellbeing support, including Employee Assistance, counselling, and physiotherapy services.

Please note:

• Posts may close early if sufficient applications are received.
• Visa sponsorship is role-dependent; please verify eligibility before applying.
• We do not offer relocation packages for Agenda for Change roles.

Job details

Date posted: 15 May 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,625 - £25,674 per annum (pro rata)

Contract: Permanent

Working pattern: Full-time

Location: Harrogate District Hospital, Harrogate, HG2 7SX

Job responsibilities

• Handle telephone queries from patients and service users, resolving issues, cancelling, and amending appointments.
• Support patient pathway booking teams with administrative tasks and specialist support on booking systems.
• Manage clinics, including cancellations, reappointments, and checking clinic availability.

Person Specification

Essential:

• GCSEs or equivalent (5 GCSEs A*-C)
• Experience in booking outpatient appointments
• NHS experience
• Proficiency with PCS and ERS systems
• Understanding of confidentiality and data protection

Desirable:

• Experience working in an Outpatient Bookings team

Additional requirements

This role is subject to Disclosure and Barring Service checks. Applicants requiring Skilled Worker sponsorship are encouraged to apply; further details can be found on the UK Visas and Immigration website. Please note the requirement for criminal record checks for overseas applicants.

Employer details

Harrogate and District NHS Foundation Trust

Address: Harrogate District Hospital, Harrogate, HG2 7SX

Website: https://www.hdft.nhs.uk/