Project Support Officer (XN04)

NHS; Leeds; On-site; GBP 26,000 - 30,000; Full time

Job summary

An exciting opportunity for a Project Support Officer at a leading healthcare provider in Leeds. The role involves supporting the implementation of digital systems to enhance patient experience. Candidates should demonstrate strong organizational and communication skills, and be flexible in their approach. The position requires both on-site and remote work to support various teams effectively.

Qualifications

• Good standard of education to a minimum of GCSE.
• Ability to communicate effectively at all levels.
• Experience of working in a structured project environment.

Responsibilities

• Provide project support skills to the Responsible Project Manager.
• Ensure all project risks and issues are logged and monitored.
• Support and train clinical and administrative staff impacted by the change programme.

Skills

Organisational skills

Communication

Teamwork

Flexibility

Reliability

Education

GCSE

Tools

MS Office

Visio

MS Project

Job description

Job summary

An exciting and new opportunity has arisen in the Outpatient CSU, to join our team based at St James Hospital as a Project Support Officer.

The successful candidate will provide support implementing and maintaining new digital systems that are being developed and integrated within the service. These transformational systems are patient focused to enhance their experience, so there will be a requirement to highlight any aspects of service improvement and risk where this may apply. The post holder must have the ability to organise and support the team to achieve our Key Performance Indicators.

The Outpatient Clinical Service Unit are a diverse team of clinical and non-clinical staff providing a service for Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital, St James University Hospital and at Community Diagnostic Centres in Beeston and Armley.

The main attributes we are looking for include being flexible, diligent, reliable, proactive, professional with an ability to remain calm under pressure.

Flexible working including some working from home can be supported in this role, but regular on site working and travel between sites, is required to ensure adequate support for the clinical and clerical teams.

We welcome applications from people of all backgrounds and are committed to recruiting inclusively.

Expected Shortlisting Date

28/05/2025

Planned Interview Date

04/06/2025

Main duties of the job

The successful candidate will provide support implementing and maintaining new digital systems that are being developed and integrated within the service. These transformational systems are patient focused to enhance their experience, so there will be a requirement to highlight any aspects of service improvement and risk where this may apply. The post holder must have the ability to organise and support the team to achieve our Key Performance Indicators.

About us

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

Additionally, the following are core values which relate specifically to this post:

Commitment to providing the highest level of administrative support to the Project Manager and other members of the project team.

Commitment to providing project administrative services which withstand the scrutiny of internal or external audit.

Commitment to delivering a high-quality service to Trust staff impacted by change.

Commitment to developing good working relationships with team members and staff in areas impacted by change.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-OPD-0073

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description Job responsibilities

The Trust is embarking upon several Transformational change programmes. The post holder will provide project support skills to the Responsible Project Manager or Service Manager, as required, and assist with or lead aspects of the following:

Ensure all project risks and issues are logged and monitored.

Transition system integration into Business as Usual.

Ensure project lessons are logged and reported.

Administer aspects of the project Communication Plans.

Provide support and training to clinical and administrative staff impacted by the change programme.

Carry out benchmarking activities under the guidance of the Responsible Project Manager or Implementation Analyst.

Carry out system testing activities under the guidance of the Responsible Project Manager or Service Manager.

Support the Responsible Project Manager or Service Manager with meeting administration.

Contribute to training programme development & implementation.

The post holder will often be occasionally required to work without supervision.

Job description Job responsibilities

The Trust is embarking upon several Transformational change programmes. The post holder will provide project support skills to the Responsible Project Manager or Service Manager, as required, and assist with or lead aspects of the following:

Ensure all project risks and issues are logged and monitored.

Transition system integration into Business as Usual.

Ensure project lessons are logged and reported.

Administer aspects of the project Communication Plans.

Provide support and training to clinical and administrative staff impacted by the change programme.

Carry out benchmarking activities under the guidance of the Responsible Project Manager or Implementation Analyst.

Carry out system testing activities under the guidance of the Responsible Project Manager or Service Manager.

Support the Responsible Project Manager or Service Manager with meeting administration.

Contribute to training programme development & implementation.

The post holder will often be occasionally required to work without supervision.

Person Specification Qualifications Essential

• Good standard of education to a minimum of GCSE.
• A willingness to undergo personal development and learn new skills.

Skills and Behaviours Essential

• Ability to prioritise and organise own workload.
• Ability to work in different environments.
• Ability to communicate effectively at all levels.
• Ability to work across a range of Project strands.
• Professional attitude
• Flexible. Reliable
• Team worker.

Desirable

• Visio.
• MS Project

Other Criteria Essential

• Knowledge of the Trust PAS system
• Good communicator (written & verbal).
• Good interpersonal skills
• . Knowledge of National e-RS system

Experience Essential

• Can demonstrate good organisational skills.
• Confident in dealings with directors, managers and clinical staff.
• Experience of working in a structured project environment
• Can demonstrate an understanding of change management activities or experience of working on a change project.
• Ability to recognise project risks or issues and the implication for the project.
• MS Office products Word, Excel & PowerPoint.
• Email technology.
• Organisational and time management skills.
• Appreciation of confidentiality.
• Experience of working with multidisciplinary teams
• Knowledge of the Data Protection Act and patient confidentiality requirements.

Desirable

• Experience of training needs analysis.
• Working in a ward or other clinical environment.
• Working in an Acute Trust.
• Diary management experience.
• Administrative experience.
• Staff training experience.
• An understanding of PRINCE2.
• An understanding of Trust/NHS policy and procedure.

Person Specification Qualifications Essential

• Good standard of education to a minimum of GCSE.
• A willingness to undergo personal development and learn new skills.

Skills and Behaviours Essential

• Ability to prioritise and organise own workload.
• Ability to work in different environments.
• Ability to communicate effectively at all levels.
• Ability to work across a range of Project strands.
• Professional attitude
• Flexible. Reliable
• Team worker.

Desirable

• Visio.
• MS Project

Other Criteria Essential

• Knowledge of the Trust PAS system
• Good communicator (written & verbal).
• Good interpersonal skills
• . Knowledge of National e-RS system

Experience Essential

• Can demonstrate good organisational skills.
• Confident in dealings with directors, managers and clinical staff.
• Experience of working in a structured project environment
• Can demonstrate an understanding of change management activities or experience of working on a change project.
• Ability to recognise project risks or issues and the implication for the project.
• MS Office products Word, Excel & PowerPoint.
• Email technology.
• Organisational and time management skills.
• Appreciation of confidentiality.
• Experience of working with multidisciplinary teams
• Knowledge of the Data Protection Act and patient confidentiality requirements.

Desirable

• Experience of training needs analysis.
• Working in a ward or other clinical environment.
• Working in an Acute Trust.
• Diary management experience.
• Administrative experience.
• Staff training experience.
• An understanding of PRINCE2.
• An understanding of Trust/NHS policy and procedure.

Employer details Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)