Patient Pathway Administrator (Temp)

NHS Professionals; Stevenage; On-site; GBP 20,000 - 22,000; Full time

Job summary

NHS Professionals is seeking a Band 3 Administrator in Stevenage for a 5-month temporary role. The post supports the POA administrative team across the patient pathway, from TCI registration to POA referrals and clinic follow-ups.

Key duties include registering POA information, sending digital questionnaires, booking clinics, and managing records and attendance. The role involves liaising with clinical teams and ensuring smooth patient progression.

Responsibilities

• Registering TCI information and creating POA referrals.
• Sending patient digital questionnaires for early intervention.
• Booking patients into the appropriate POA clinics.
• Preparing clinic lists and requesting and chasing medical records ahead of clinic appointments.
• Receiving and assisting patients attending appointments.
• Providing administrative support to nursing staff during clinics. Recording attendance and patient departures accurately.
• Processing clinic outcomes and arranging follow-up appointments and investigations.
• Managing appointment cancellations and DNAs.
• Liaising with Waiting List teams, clinical staff, and the Medical Records department.
• Escalating queries and issues to ensure patients progress efficiently through their pathway.

Job description

NHS Professionals is seeking a Band 3 Administrator in Stevenage for a 5-month temporary role. The post supports the POA administrative team across the patient pathway, from TCI registration to POA referrals and clinic follow-ups.

Key duties include registering POA information, sending digital questionnaires, booking clinics, and managing records and attendance. The role involves liaising with clinical teams and ensuring smooth patient progression.