Patient Support & Operations Specialist

eMed Healthcare UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

eMed flex-leave

5% employer pension contribution

Life Insurance 4x annual base salary

Health cash plan

Employee Assistance Program

Enhanced Maternity, Paternity and Adop

Health & Wellbeing resources

Eye care voucher reimbursement (up to

Up to £80 towards noise cancellingHead

Job summary

eMed Healthcare UK is seeking a Membership Support Advisor to join our Clinical Operations Team in London. You will handle patient calls, manage administrative tasks and support clinicians to ensure safe, effective patient care.

The role is office-based with potential for hybrid work, offering a 40-hour week across 8am-8pm, with weekend rotation. Applicants should have NHS system experience and a customer-focused mindset.

Qualifications

• Experience with NHS SystmOne clinical systems.
• Background in healthcare or GP practice.
• Excellent verbal and written communication.
• Passion for delivering outstanding customer service.
• Strong multitasking and prioritization across systems.
• Quick learner with problem-solving skills.
• Resilient under pressure in a dynamic environment.
• Proficient with PC-based tools (NHS Mail, Outlook, Word).

Responsibilities

• Handle high volume patient calls and queries with confidence.
• Deliver exceptional service to patients and clinicians by phone and email.
• Build relationships, address needs and complaints promptly and professionally.
• Educate patients on services and access routes; cover Front of House as needed.
• Perform back-office tasks: data entry, document processing, scanning.
• Manage NHS inbox and process referrals, prescriptions, and MED3s.
• Develop and update SOPs, share information with teams, drive improvements.

Skills

NHS SystmOne

Healthcare background

Excellent communication

Customer service

Multitasking

Problem-solving

Tools

NHS Mail

Microsoft Outlook

Word

Job description

eMed Healthcare UK is seeking a Membership Support Advisor to join our Clinical Operations Team in London. You will handle patient calls, manage administrative tasks and support clinicians to ensure safe, effective patient care.

The role is office-based with potential for hybrid work, offering a 40-hour week across 8am-8pm, with weekend rotation. Applicants should have NHS system experience and a customer-focused mindset.