Patient Navigator (Receptionist/Administrator)

The Methodist Church in Britain; Newark on Trent; On-site; GBP 14,000 - 19,000; Part time

Job summary

Ruskington Medical Practice is seeking a Patient Navigator for a 14-month fixed-term maternity cover. The role combines reception and administration, serving as the first point of contact for patients and visitors, with responsibility for handling calls and online requests via AccuRx and Total Triage.

The post requires GCSE maths and English and face-to-face customer service experience. The hours total 24 per week, spread across four days, with duties including maintaining appointment systems

Qualifications

• Educated to GCSE level or equivalent.
• GCSE maths and English at grade C or 4/5 or above.
• Experience in a customer service role involving face-to-face contact with the public.

Responsibilities

• Act as first point of contact for patients, carers and visitors, responding to queries and directing them to the right service by phone, face to face, AccuRx or Total Triage
• Monitor patient flow into consulting rooms
• Respond to AccuRx requests and ensure the smooth running of the appointment system for clinicians
• Explain practice procedures to new patients and those seeking temporary registration, completing processes accurately
• Receive and make calls, divert calls, take messages and deal with the answerphone cancellation line
• Advise patients of charges for private services, such as medical report requests, taking card payments and issuing receipts
• Scan correspondence into patient electronic clinical records following workflow protocol
• Handle incoming and outgoing mail and correspondence, retrieving, re-filing and processing patient records
• Open and close reception, maintaining building security, and start up the telephone system daily and switch it to night service
• Keep the reception area and waiting room neat and tidy, including toilets
• Provide general assistance to the wider practice team, presenting a positive, friendly image in a pressured environment
• Carry out other reasonable duties as required

Skills

Customer service

Face-to-face communication

Reception duties

Phone handling

Education

GCSE level or equivalent

GCSE maths and English (C/4+)

Job description

This is a 14-month fixed-term maternity cover post as a Patient Navigator, a combined reception and administration role at Ruskington Medical Practice. The post-holder is the first point of contact, handling calls, visits and online requests via AccuRx and Total Triage, and keeping the appointment system running for clinicians. The post is 24 hours, spread across four days from morning to early evening. Candidates need GCSE maths and English and face-to-face customer service experience.

What the job involves

• Act as first point of contact for patients, carers and visitors, responding to queries and directing them to the right service by phone, face to face, AccuRx or Total Triage
• Monitor patient flow into consulting rooms
• Respond to AccuRx requests and ensure the smooth running of the appointment system for clinicians
• Explain practice procedures to new patients and those seeking temporary registration, completing processes accurately
• Receive and make calls, divert calls, take messages and deal with the answerphone cancellation line
• Advise patients of charges for private services, such as medical report requests, taking card payments and issuing receipts
• Scan correspondence into patient electronic clinical records following workflow protocol
• Handle incoming and outgoing mail and correspondence, retrieving, re-filing and processing patient records
• Open and close reception, maintaining building security, and start up the telephone system daily and switch it to night service
• Keep the reception area and waiting room neat and tidy, including toilets
• Provide general assistance to the wider practice team, presenting a positive, friendly image in a pressured environment
• Carry out other reasonable duties as required

Qualifications

• Educated to GCSE level or equivalent
• GCSE maths and English at grade C or 4/5 or above

Experience

• Experience in a customer service role involving face-to-face contact with the public

Nice to have

• Experience of working in administration
• Previous experience of working in a reception environment
• Experience of working in a healthcare setting