Patient Liaison Officer – 13 Months Fixed Term - Circle Health Group

Circle Health Group; Orpington; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Family discounts

Wellbeing resources

Training & development

Job summary

Circle Health Group is seeking a Patient Liaison Officer at Chelsfield Park Hospital in Kent. This 37.5‑hour per week role is fixed for 13 months, with a salary up to £30,000 per year depending on experience and qualifications.

You will manage self-pay enquiries, provide pricing information, and convert inquiries into scheduled appointments while maintaining high levels of customer service and engagement with the NEC and hospital teams.

Qualifications

• Customer service across telephone, written and face‑to‑face channels.
• Able to respond promptly and accurately to enquiries from patients and NEC.
• Excellent command of English, both written and verbal.

Responsibilities

• Convert self-pay enquiries to self-pay procedures against targets.
• Provide timely information and pricing to NEC and patients to maximise conversion.
• Facilitate access times and information needed for procedures.
• Influence patients to choose Circle Health Group for their procedure.
• Book self-pay patients into appropriate clinic appointments.
• Complete mandatory training and maintain quality service.

Skills

Customer service

Influencing/sales skills

MS Outlook

MS Excel

MS Word

Communication skills

Tools

MS Outlook

Excel

Word

Job description

Patient Liaison Officer – 13 Months Fixed Term

Chelsfield Park Hospital

37.5 Hours & Fixed Term

Salary: Up to £30,000.00 per year (depending on level of experience, training and qualification)

Overview

Patient Liaison Officer – 13 Months Fixed Term

Chelsfield Park Hospital

37.5 Hours & Fixed Term

Salary: Up to £30,000.00 per year (depending on level of experience, training and qualification)

Chelsfield Park Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the
• English language, both written and verbal.Excellent telephone manner and interpersonal skills.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption payNon-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmesIndustry leading training and development opportunities
• and much more

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy